About the opportunity
Uniting is seeking an Administration Officer to work at the Kari Court facility, St Ives. The role is responsible for developing fortnightly staff schedules. You will manage daily rosters, coordinate staff shifts, handle shift replacements and leave requests, as well as complete payroll within the home. This role is central to the delivery of our person-centred approach and is the face of Uniting, welcoming and supporting clients and their families during the moving-in process. You will actively seek opportunities to engage and build connections across the household and the broader community. Key responsibilities may include:
Answer calls from various internal/external stakeholders and resident families. Collaborate with the Service Manager to ensure rosters are up-to-date and available to all team members, utilizing a rostering system for day-to-day management. Organize meetings and education schedules, and take minutes. Order supplies and consumables. Scan, upload, and file documents of residents and staff securely in the SharePoint system. Process invoices in the system in a timely manner. Communicate effectively with clients with varied needs and backgrounds. Assist residents by performing various tasks such as preparing rooms, making transport reservations, and arranging service bookings. Engage and build community connections, promoting the services of Uniting. Facilitate quality, timely, and effective communication while maintaining privacy and confidentiality for each client. Promote the rights and privacy of our clients, in accordance with relevant policy and legislation.
Qualifications
Certificate 3 in Business Administration, Customer Service, or equivalent qualification/experience.
Skills & experience
The candidate must have hands-on experience with computer systems as the job requires working on different platforms like CRM, roster, worksmart dynamics, and placing online orders for laundry and equipment/accessories for the facility. Rostering experience is a must. Great communication and customer service skills. Ability to problem-solve, negotiate, mediate, and resolve conflict. High attention to detail and multitasking abilities. Excellent organization and time management skills. High-level computer skills, including Outlook, Teams, Microsoft Office, and client data management systems.
Creating a better future for you Our people are at the heart of everything we do, which is why we support all our Uniting team members to grow and develop to be their best through our strong commitment to learning, flexibility, and great benefits. Together, we can build a better future for the people we serve, for Uniting, and for you. Who is Uniting? When you're part of Uniting NSW.ACT, you're part of a diverse, purpose-led team making a difference in the world around them. We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care. We provide care and support for people through all ages and stages of life, focusing on those experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities, and confront injustice. Uniting leaders and employees work together to create a culture that is safe, inclusive, and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative, and bold. Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia's First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing, and inclusion of children and young people. How to apply If this opportunity interests you, we'd love to hear from you. Just click on the 'Apply' button in this ad, fill out your details, and submit. We encourage applications from people who identify as part of the Australian Aboriginal and/or Torres Strait Islander Community. What to expect Please know that employment with Uniting will require a National Police Check and Reference Checks. #J-18808-Ljbffr