Senior Investigator and Conciliator
Full-time Temporary with a Possibility of PermanencyDetails: The Discrimination, Health Services and Disability & Community Services Commissioner is seeking experienced, highly motivated, proactive people to join the complaints team in the role of Senior Investigator and Conciliator.
The complaints team form part of the ACT Human Rights Commission – we are an independent agency established by the Human Rights Commission Act 2005. The role of the ACT Human Rights Commission is to:
Handle complaints in relation to health, disability and community services, privacy, abuse of vulnerable people and complaints under discrimination law.Increase awareness of the rights and responsibilities of service users and service providers, and encourage service improvement.Provide advice to government and others regarding their human rights obligations.Advocate for children, young people and adults experiencing vulnerability.Advocate for and support victims of crime.The Senior Investigator and Conciliator will manage a caseload of complex complaints across multiple jurisdictions including health services, human rights, discrimination, code for health workers, disability services, privacy, victims of crime charter of rights, occupancy disputes, children and young people services, vulnerable persons, retirement villages, older persons and sexuality and gender identity conversion practices.
In addition to the investigation and conciliation (alternative dispute resolution) of complaints, the role also includes undertaking research, policy and project work and community education.
The successful applicant will have a good knowledge, or capacity to quickly gain a good knowledge, of the functions of the ACT Human Rights Commission and a strong understanding of a statutory complaint handling function. The applicant should have highly developed communication skills and a demonstrated ability to be proactive, flexible and to manage competing priorities. Managing complaints within tight timelines, the position requires the ability to use sound judgment, problem-solve and to work directly with the ACT community members.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Relevant tertiary qualifications in law or health are highly desirable.Qualifications and experience in statutory investigation are desirable.Qualifications and experience in conciliation/alternative dispute resolution are desirable.To be eligible for permanent or temporary employment within the ACT Public Service (ACTPS), you must be an Australian citizen, a permanent resident or hold a valid work visa.Note: This is a temporary position available immediately for a period of up to 12 months with the possibility of permanency. Selection may be based on application and referee reports only.
How to Apply: Create a maximum two-page pitch that tells the selection panel about your ability to perform the duties (Knowledge, Experience, Skills, Behaviour) and why you are the best person for this role. The pitch should demonstrate your capacity to perform the duties and responsibilities detailed in the Position Description and include examples of how you have done this in the past.Please also submit a copy of your curriculum vitae and details of two referees.Applications should be submitted via the Apply Now Button Below.
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