Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
Awarded on multiple occasions as one of the 'Best Places to Work' by the AFR; employee experience is king here, with weekly events, monthly recognition programs, and significant professional development opportunities.
We do what we can to make you look forward to waking up every day!
We are looking for a Junior IT Desktop/System Administrator to join our IT Operations team in Sydney supporting the domestic and international business.
This role is responsible for providing support to Luxury Escapes employees for IT hardware, software, telephony, and networking requests raised by the business while proactively managing their resolution, and providing quality customer service and a consistent user experience across the business.
What you'll do:
Set up and manage employees IT-related hardware
Respond and record all IT support requests from the business
Take ownership of issues from creation to resolution
Provide initial assessment and troubleshooting for all incidents and attempt to resolve or provide a work-around solution where possible
Proactively keep users informed on the status and progress of all incidents
Manage user expectations regarding supplier support
Monitor IT systems and either rectify failures or escalate to the relevant IT team members
Perform out-of-hours support when required
What we are looking for:
A relevant IT degree or qualification
Experience working in a corporate IT environment in a similar role.
Strong working knowledge of Active Directory, Networking, Office365, and other Microsoft applications
Knowledge of cloud and backup platforms such as Azure, AWS, Veeam, Duo desirable
Strong communication skills (verbal and written), with the ability to communicate effectively with technical and non-technical audiences
Ability to perform complex troubleshooting to isolate, diagnose, and correct problems
What's in it for you?
Competitive remuneration package
First-class health and well-being program including daily breakfast and lunches.
Fun & flexible working environment - Friday afternoon onsite gatherings (wine included!)
and monthly celebration & recognition programs
Discounted travel, birthday leave, and a whole lot more!
If this sounds like you and you feel you have the skills and experience to meet the requirements of the role, please apply online today!
At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills.
We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status.
You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are.
Please let us know you require any reasonable adjustments during the interview process.
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.
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