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About Us
Making a meaningful difference with mission-critical software that empowers communities to thrive. ReadyTech is more than just a one-trick pony playing in one market with one product or one customer. We re-imagine, design, develop, and deliver technology to solve our customer's diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.
We're an ASX-listed company which means we are stable, have a strong track record of sustainable growth, and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can't be found in any other company. It's an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.
Position: Support Officer
The Support Officer will provide ReadyTech customers with high levels of client service by answering questions, resolving support issues, and nurturing client relationships. Assist with the delivery of security and privacy operations to provide secure systems, applications, and services that meet the organization's business needs.
Key Responsibilities:
Identify, evaluate, and report on information security risks, practices, and projects.
Assist with the development of up-to-date information security policies, procedures, standards, and guidelines, and oversee their approval, dissemination, and maintenance.
Ensure that the security management program is compliant with applicable laws, regulations, and contractual requirements.
Help to champion information security program across the enterprise and foster a security-aware culture.
Help oversee the implementation of information security solutions that are innovative, cost-effective, and minimally disruptive.
Manage regular internal and external IT audit group reviews, and the coordination of all required fixes.
Help report business metrics to measure the effectiveness of the security management program and increase the maturity of the program over time.
Organise technical reviews on systems and infrastructure and help provide recommendations for system improvement.
Implement security controls as per compliance requirements.
Ensure IT and infrastructure assets are maintained to ensure compliance around security.
Ensure IT assets and infrastructure are regularly patched and maintained based on vendor requirements.
Desired Skills:
Knowledge of security, risk, and control frameworks and standards such as ISO27001 and 27002, ISM, NIST, and ITIL.
Systems administration or 1st level support SaaS knowledge.
ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness, and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status, and more - so that every single one of us can feel like we belong.
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.
So, if you are ready for anything, please apply today.
Apply now
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