Junior Customer Experience Specialist

This is a Junior Customer Experience Specialist role with Aphex based in Sydney, NSW, Australia.Role Seniority - A role for someone with underlying potential, good motivation and ability to learn.
Typically no direct experience is required.More about the Junior Customer Experience Specialist role at AphexThe roleCustomer Experience at Aphex is an exciting bridge between product and users.
It is one part support to two parts product expert.
On a typical day, you could find yourself:Documenting feature requestsAnalysing session data to uncover the tiny tweak that could make a big differenceWorking with our UX team to guide product evolutionSolving problems in live chatInvestigating and reproducing bugsTesting an upcoming feature releaseAs a product-led team with a deep focus on user engagement, you will find yourself at the heart of Aphex, learning rapidly about construction, software development, and building beautiful products that help infrastructure projects happen.Beyond that, joining the team now will give you unlimited potential for professional growth - you will have as much responsibility and ownership as you want.This is an awesome opportunity for someone who may not have buckets of experience, but is keen to get stuck in & learn as they go.
You'll be joining our Customer Experience team based in Brisbane & our wider team are remote across London, Wales, Melbourne and the Philippines.The Customer Experience team works across Australia & the UK, so you can expect to be drawn into working later, 1-3 days a week.
However, this timezone spread does allow a high degree of flexibility to your hours.Key ResponsibilitiesTesting and QACollaborative Issue ResolutionProduct Delivery & ImprovementUser ResearchMultimedia Content CreationPitch StoriesEmployee Training and DevelopmentTest DocumentationQuery Handling (online / live chat)Backlog ManagementKey StrengthsAttention to detailFlexibilityProblem solvingWritten communicationCritical thinkingA Final Note: This is a role with Aphex not with Hatch.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.
To put it simply, Hatch is for everyone.#J-18808-Ljbffr