Business Enabling Services Group / Ministerial & Parliamentary Services Division / HR Frameworks BranchAPS 3 ($68,241 - $78,718), APS 4 ($76,972 - $87,851) | Ongoing & Non-ongoing | Full-time & Part-timeCanberra, ACTABOUT THE DIVISION AND BRANCH
Ministerial and Parliamentary Services (MaPS) is a Division within the Department of Finance delivering services to, and for government. MaPS provides Parliamentarians, former Prime Ministers and their respective employees employed under the MOP(S) Act with a range of facilities and services to assist them in undertaking their duties.
Human Resources (HR) Frameworks Branch
The Human Resources (HR) Frameworks Branch is responsible for providing HR services to staff of parliamentarians employed under the MOP(S) Act including payroll services, IT systems support, policy development and advice. We work closely with a range of stakeholders including other government departments and agencies in relation to the employment framework covering MOP(S) Act staff.
The HR Service Delivery Team is responsible for the management and administration of payroll, systems and processes associated with human resources data and reporting. We are committed to improving service standards through innovation, systems and process enhancements.
ABOUT THE OPPORTUNITY
Helpdesk team members will be required to provide pay and conditions advice and support to approximately 2300 federal parliamentarians and MOP(S) Act staff throughout their employment cycle.
The broader HR Service Delivery Team is based in Canberra and has approximately 30 members split into sub-teams (including the Helpdesk) responsible for providing payroll, systems and administrative services to staff employed under the Members of Parliament (Staff) Act 1984 (MOP(S) Act).
As an APS Level 3 and 4 Junior Client Service Representative on the helpdesk, you are required to undertake tasks of moderate complexity and work flexibly under the direction of the Team Leader. You must be able to work effectively under pressure, have strong verbal and written communication skills, and be able to collaborate with a small Helpdesk team to provide a high standard of service to federal parliamentarians and their staff. You will be required to monitor your own workload and prioritise tasks, and are an enthusiastic team member who is willing to assist your peers by taking on additional work where required.
Your duties will include:
Working within a team to deliver high quality services for current and former Parliamentarians and Members of Parliament (Staff) Act 1984 (Commonwealth) employees on a range of services in relation to pay and conditions.Interpret and provide accurate, consistent and timely advice, both verbally and in writing. Tailoring advice according to the audience, including translating a complex employment framework into easy-to-understand information.Monitoring your own workload and taking on additional tasks as directed by your Team Leader.Taking responsibility for your own learning and development, including taking the initiative to familiarise yourself with the MOP(S) Act employment framework. ELIGIBILITY ADVICE & CANDIDATE NOTES Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, people with Disability, LGBTQI+ people, people from culturally and linguistically diverse backgrounds and mature aged people.This role is being advertised as both ongoing and non-ongoing. Roles may be offered as either ongoing or non-ongoing subject to operational requirements. Where a non-ongoing position is offered, the role will be filled for a specified term of up to 12 months. Specified term vacancies may be extended up to a maximum period of 18 months. CONTACT INFORMATION For questions relating to the online lodgement of your application, please email the Recruitment team via ****** or call (02) 6215 1717 between 8:30am - 5:00pm AEST Monday to Friday.For specific questions relating to this job vacancy, please refer to the details on the contact officer located in the downloadable job pack.
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