About the role We are looking for a junior Technical Business Analyst with an active AGSVA security clearance to be responsible for maintaining the procedures, documentation, applications, and services that comprise or support the Defence Universal Configuration Management Database (UCMDB) capability.An AGSVA Security Clearance is required and would ideally suit a candidate with 2-3 years of a junior Business Analyst experience ideally from Defence.About you Responsibilities and Accountabilities:Application support technician and SME supporting live Configuration Management applications and services within the Defence ICT Environment.Follow both industry standard and defence standard service management policy, procedure, and best-practice.Provide technical advice in relation to the operations of Defence Configuration Management applications.Produce and maintain the processes and procedures for maintaining the Defence CMDB and related applications.Coordinate level 3 support of Configuration Management activities.Provide Level 2 & 3 support for Configuration Management applications.Timely & efficient resolution of incidents & tasks assigned through Defences' Incident Management Tools.Coordinate the reporting and maintenance of data quality within the Defence Configuration Management Database (CMDB).Ensures CMDB Discovery coverage and data quality comply with defined CMDB Managed Network Coverage Scope, Defence Configuration Management taxonomy, and Security requirements.Maintain and support the creation of new site codes, including the maintenance of the Defence Site Code Management database.Requirements: Intermediate experience within an IT technical role, to offer Level 2 &3 support for applications, databases, and services.
Intermediate experience in a Service Management position, including experience with ICT incident, change control and service request management.
Intermediate experience in the utilisation of ITIL-based Service Management languages within a business environment.
Configuration Management knowledge and skillsTechnical knowledge of network design practices, terminology, and networking technologies.
Specifically, in relation to IP-based networking technology.Knowledge of specific technical specialism's, provides detailed advice regarding their application or service & is capable of learning to execute specialized tasks.
The specialism can be any area of information or communication technology, technique, method, product or application area.Knowledge and skills in providing technical support in a broader ICT customer support context, particularly in relation to end-user or customer communication.Minimum ITIL V4 Foundations Certification.Why Fujitsu?We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion.
We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.
We call this Be Completely You.
We put people first.
We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.We offer tailored career paths across our global organisation to support your professional and personal growth.Our customers trust us.
We have an excellent reputation across the region and globally.
Best in class reward and recognition programs flexible work, volunteering leave and more.We live our values of aspiration, trust and empathy, all day, every day.