JR-202421257 Cadillac Retail Aftersales Manager - Sydney Location Roseberry, New South Wales Schedule Full time Posted Jan 02 2025 Description As we bring the Cadillac brand 'down under' to the Australia and New Zealand markets, we are looking to recruit a top-tier Aftersales team who can provide trustworthy Service to all of our customers. Aligned to our strategy of an everybody in, hi-confidence, no pressure culture, this team will have the ability to offer a luxury service experience for the all-electric Cadillac vehicles on the roads.
As the Retail Aftersales Manager for Sydney, you will become an integral Cadillac team member with the primary responsibility of ensuring the Aftersales department delivers an exceptional Cadillac customer experience. This role will see you building and developing our Cadillac aftersales team as well as the processes used for both internal and retail customers. You will work closely with the GM ANZ Aftersales Management team and the New Vehicle Sales team to ensure all issues impacting customer satisfaction and internal operations are understood and improvement opportunities are executed.
Key Responsibilities Building an agile Aftersales Operations team with the ability to handle a wide range of tasks daily Prioritising the highest levels of Health and Safety Leading the Aftersales Service team to create a customer-focused environment Managing service department bookings to ensure technician productivity and efficiency Overseeing mobile service to ensure customer satisfaction and safe operations Administration of Aftersales operations Workshop control Processing of warranty claims Internal stakeholder communication Managing Repair Orders People management, including training, leave scheduling, performance management, and mentorship Coordinating new vehicle receiving and preparation to meet delivery timings Completing vehicle evaluations to identify concerns and validate repairs Escalating any product issues identified to the relevant department(s) About You You have a strong knowledge and understanding of Dealership Service and Parts operations in the retail vehicle service industry with the ability to lead a high performing team of technicians and a strong belief in providing excellent customer experience. We are looking for someone with the following knowledge, skills, and experience:
5+ years experience as Service Manager, 2IC or Advisor Technical understanding of the latest automotive technologies and operation of features Strong knowledge of relevant OH&S in regard to workshop operation Ability to organise, prioritise, manage and execute tasks Ability to identify and develop improvement processes Previous experience in the set up or expansion of aftersales operation is an advantage Trade qualification as an Automotive Technician Experience with electric vehicles and luxury brands would be an advantage Valid Driver's license Knowledge of GM vehicles systems and repair procedures highly regarded Knowledge of relevant OHS&W and EPA legislation and regulations in regards to workshop operations About GM Globally, General Motors is headquartered in Detroit, Michigan (USA) - operating in six continents. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion. We embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all. Locally, we're a business with national reach and a proud, rich automotive history, and we've got the exciting opportunity to represent GM's ongoing presence in Australia & New Zealand.
If this sounds like you and you are looking for a new challenge, join us as we launch and expand our exciting Cadillac brand. Apply Now.
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