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Journey Expert, Home Loans Department: Initiatives and Delivery Cluster
Division: Australia Retail
Location: Melbourne
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the RoleAs a Journey Expert in our Home Loans Portfolio, you'll play a key role in helping customers to buy and own a home, by providing easy to use products and services.
We're passionate about meeting the needs of our customers today, while innovating to delight them tomorrow In this role, your main priority is to ensure that the Home Loans business area is effectively managed.
This may require taking ownership of specific governance functions, working on an initiative, or collaborating with a team of professionals who share similar skills to manage and coordinate essential activities that help us strike a healthy balance between delivering high quality customer outcomes with operating as a well-managed business.
Our Journey Expert roles offer you not only the flexibility and variety within the realm of Project Delivery, but also the opportunity to take on additional responsibilities outside of this domain.
You may be asked to contribute your skills to other teams that support different aspects of the Home Loans business, providing you with a chance to develop a broader understanding of the industry and develop new skills.
Rest assured that ongoing guidance and support will be provided as you take on these additional responsibilities.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow.
Whatever your role at ANZ, you'll be building your future, while helping to build ours.
Role Type: 12 months secondment/fixed term
Role Location: 833 Collins Street, Docklands VIC What will your day look like? The successful applicant will be open to contributing to and supporting any of the below activities:
Identify/support identification of the scope and capacity to deliver each deliverable before providing inputs into the overall delivery roadmap and plan Gather and translate business needs into consumable requirements.
This includes leading/supporting elicitation workshops, analysis, specification and validation of requirements, as well as by understanding feasibility and potential impacts Identify and analyse impacted business processes, including understanding of as-is and to-be process Create new and update existing process maps where necessary using Signavio and obtain appropriate process owner approvals Undertake analysis in collaboration with stakeholders to fully comprehend problem statement/s, to deliver and playback future state options where MVP / iterations have been defined Source and utilise data to (in)validate assumptions throughout and after delivery.
Seek guidance and support from Data Analysts, where required Engage with stakeholders throughout the delivery lifecycle, sharing updates, seeking feedback and responding to feedback Ensure potential and active risks and issues are captured, assessed, managed and mitigated in a timely manner Work with squads and stakeholders to translate high level goals into detailed plans, business impacts, communications, Training Needs Analysis (TNA) and change interventions, then prepare and execute on those plans Plan, facilitate and manage/support testing activity for your deliverables, such UAT, BVT, DRH Create and maintain supporting materials; including but not exclusive to the collateral required throughout delivery e.g.
Knowledge Management Guides, Process Maps, Business Impact Assessment (BIA), Operational Risk Assessment (ORA), Product Variation Document What will you bring? To grow and be successful in this role, you will ideally bring the following:
A minimum of 3 years' experience demonstrating proven business analysis skills and/or other related project delivery experience, including analysis and elicitation techniques and the ability to define requirements in complex and challenging business environment Exposure to home lending, credit policies or related financial services domains and system Detailed knowledge and experience of process mapping/analysis tools and techniques Proactively identifying and assessing risks and complying with risk management processes and policies Experience in translating requirements into user stories and acceptance criteria Ability to apply change management practices, communicate direction, rationale and outcomes clearly (bring people on the journey) and a continuous improvement approach based on feedback loops Excellent interpersonal, active listening and influencing skills – you need to be comfortable asking questions, raising concerns, and constantly thinking about our customers Ability to solve problems through drawing on past experiences and applying judgement within your skill set An eye for detail - as a member of a team responsible for analysis and writing requirements, your willingness to iteratively improve precision and clarity is paramount Familiarity with agile delivery, business/technical requirements and assessing changes to systems or process functions A strong execution mindset and ability to deliver quality outputs within required timeframes Ability to learn on the job, navigate through ambiguity and a demonstrated growth mindset You're not expected to have 100% of these skills.
At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact.
you'll feel it too.
Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things.
That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.
We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.
That's because we're committed to building a workplace that reflects the diversity of the communities we serve.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
To find out more about working at ANZ, visit careers .
You can apply for this role by visiting ANZ Careers and searching for reference number 76356.
Job Posting End Date #J-18808-Ljbffr
