Job Description:We have a part time Customer Advisor opportunity to join our Jones Bootmaker team in Bluewater Shopping Centre on a 16 hours over 4 days per week contract. You'll need good availability as the role will include a mixture of weekend, evening and weekday working.
There will be the opportunity to work regular overtime hours in this position.
Are you passionate about achieving sales targets and finding just the right products for customers? Do you have a 'can do' attitude, passion for great customer service and enjoy working in a fast paced and fun environment? Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression? We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued.
You will help us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to complement a customer's needs, offering genuine, honest, and knowledgeable advice on all our products.
About The Applicant:You could have previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment.
We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviours are a must.
Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at work!
Pay, Hours & Benefits for our Customer Advisor £12.15 per hour 21+ (18-20 £10.86 per hour & 16-17 £9.42 per hour)
Once you complete the required retail induction PaSS stages your pay will increase to £12.35 per hour 21+ (18-20 £11.08 per hour & 16-17 £9.63)
Generous Staff Discount scheme, some of which can be shared with your family and friends!Holiday Entitlement which increases with service.Company Contribution PensionAccess to the Pavers Foundation: an employee-led grant application and charitable giving schemeAccess to the Pavers Academy: providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmesAccess to wellbeing and financial support through RetailTRUSTDay to Day responsibilities as our Customer Advisor Advise customers on shoe care and accessories to complement their needs, achieving daily KPI's in the processBe self-aware, being able to question, learn, and take responsibility for yourselfBe a team player, maintaining a friendly, engaging, and positive attitudeSupport the maintenance of store standards, product placements and stockroomAbout Us Pavers has proudly been established for over 50 years, flourishing as a successful and highly profitable family-run footwear retail business, with a robust presence across the UK and Ireland.
We operate over 190 stores, including the renowned Jones Bootmaker and Herring Shoes brands and are continually expanding our store network.
In 2021, we were honoured to be recognised as one of the Top Retailers to work for in the UK by Best Companies, holding a top 5 place since 2023 and have maintained a prestigious 3* world class employee engagement in 2023 and 2024.
We remain committed to doing the right thing by our people and the planet.
As the first major retailer to achieve Carbon Neutral status in 2021, we continue to uphold this status annually, showcasing our unwavering dedication to sustainability.
Through the Pavers Foundation, we have contributed over £2.2 million since 2018, supporting vital causes in health, education, and community sectors.
Our supportive family environment fosters exceptional job satisfaction, ensuring our colleagues are well-cared for.
We firmly believe that by investing in our people, we provide the best service to our customers.
If this sounds like the kind of business you'd like to join, we'd love to hear from you - please apply today for the role of Customer Advisor!
Further Information:Potential keyholder role available so experience in Keyholder is not essential but preferred.
Must be able to flex up to at least 32 hours a week with overtime.
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