Grow your skills with a leading educational provider in DandenongYour new companyWorking for a well known vocational education provider in the South Eastern Suburbs who pride themselves on providing quality education and training that leads to real career outcomes. This Government owned TAFE offers 250 certificate, diploma, advanced diplmoa, bachelor and graduate certificate courses.You will be based in Dandenong and have the flexibility to work from home 2 days a week and 3 days in the office, Monday to Friday, working on a rotating roster between 8am-7pmYour new roleAs the first point of enquiry for students calling up, you will be the face and voice of this educational provider and provide outstanding customerfor existing and prospective students. Liaising with students face to face, via phone, email or webchat you will play an integral part in the student lifecycle.Answering inbound enquiries you will resolve all student queries and complaints as well as utilise their CRM system to ensure student notes and study plans are up to date. Not only will you be providing accurate course and unit information to existing students but also assisting with any technical issues they are facing with empathy and understanding. Being involved in the student lifecycle you will provide accurate advice and guidance in relation to their studies.What you'll need to succeedBe fully vaccinated including a booster as per Government requirementsExperience in the education sector is highly regarded but not essentialExperience working in a fast paced contact centre environment, as they want you to hit the ground running and work autonomouslyYou will have a current working with childrens' check or have the ability to obtain one before employmentExcellent written and verbal communication skills is requiredWhat you'll get in returnWorking with a leading education provider and enter into the education sector. Working in a fun and supportive team environment with great training to get you started.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.LHS 297508 no -- Principals only. Recruiters, please don't contact this job advertiser.no -- Please, no phone calls about this job!no -- Reposting this message elsewhere is NOT OK.
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