Administrative Assistants (Administration & Office Support) Full time Attractive Hourly Pay Rate - Permanent / Full time
Full-Time | Monday to Friday | 38 Hours per week | Onsite Parking Essential Services Industry | Work/Life Balance | Attractive Remuneration National family-owned and operated business with over 90 years-experience Everybody knows a JJ's Truck when they see one. Our iconic green and gold fleet head out rain or shine for collections in your area.
We do more than collect the bin from your street; we also convert waste into clean energy, divert food waste from landfill, manufacture customised waste management equipment, and manage our fleet in-house.
ABOUT THIS ROLE We are seeking a reliable, experienced Administration Assistant to support our operations in Cairns and surrounding local regions.
You will have the ability to learn quickly and demonstrate a willingness to undertake any task at hand. Have excellent problem-solving and time management skills, plus demonstrate high-level customer service proficiencies.
This position is a permanent Monday to Friday role, no weekends.
KEY RESPONSIBILITIES Ensure the highest standards of customer service are met by effectively managing customer queries via telephone and emails in a timely manner. Establish and manage relationships with drivers, team members, customers, and local authorities. Answer inbound queries from customers, residents, and Council Representatives. Investigation and resolution of queries pertaining to disputed services. Processing of documentation accurately, efficiently and within required timeframe. Plan and schedule work in order to comply with KPI requirements. Work across multiple IT platforms using JJ's and Council databases. Assist with the day-to-day duties of Administration and Operations functions. Other duties as requested. ABOUT YOU Excellent data entry skills and an eye for detail. Well-developed people and relationship skills. Excellent written and verbal communication skills. Demonstrate the ability to build rapport and relationships with all stakeholders. Well-developed time management skills to achieve proficiency and effectiveness in managing the workload and priorities and meeting deadlines. Be dedicated and reliable; we are an essential service industry. Want to be part of a culture of learning and continuous improvement. Experience in transport, logistics, or service industry - highly regarded but not essential. BENEFITS We appreciate there is more to life than work, we provide a variety of work options to ensure the job gets done; with competitive remuneration and a range of benefits, regardless of your role or location including:
The stability of a national, Australian family-owned and operated business with over 90 years' experience. Work/life balance. Essential services industry – job stability. Full-time, permanent role. Monday to Friday - no weekend work. Onsite parking. Local depot / workshop - Cairns. Career development and growth opportunities. Introductory and ongoing training. Salary sacrificing and novated leasing. Banking partnerships – including financial, budgeting, and mortgage advice. Discounts at over 100 retailers (including groceries and fuel). Car servicing, parts, and accessories discounts – plus new car discounts. NEXT STEPS Interested applicants should APPLY NOW .
Depending on the role, the recruitment process may vary slightly; this may include a phone interview, face-to-face interview, skills-based assessment, pre-employment medical, and of course, an opportunity to meet the team.
To view our other vacancies or more information about the role go to: .
ABOUT THE COMPANY Established in 1932, JJ's Waste & Recycling (formerly J.J. Richards & Sons Pty Ltd) is Australia's largest, family-owned and operated waste management company.
We strive for an innovative, collaborative, and high-performance culture that celebrates the contribution of every employee.
No agencies please, we've got this one covered! Unsolicited communication will result in the forfeiture of any engagement or partnership.
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