Jira Devops Engineer

· Total Yrs.
of Experience : 6-8 Years · Relevant Yrs.
of Experience : 3-4 Years ·        Full-time dedicated JIRA DevOps resource ·        Technical JIRA support experience o   JIRA configuration (out of the box and learning to work with some customised applications) o   Level 2 system administration o   Where subject matter expertise or project-level work is required, they can escalate to our Level 3 contractors ServiceRocket ·        Functional JIRA support experience: o   Understanding the business context of IT problems o   Ability to work directly with non-IT customers by communicating clearly and effectively, managing expectation around timeline and priority o   Addressing root causes of issues ·        Will work with and shadow with the current JIRA SME for rest of the year or until he is no longer available ·        Will work within the IT guardrails, ensuring changes are managed and documented appropriately and the right people are involved for changes that impact the platform or user base o   Platform/product roadmap supported by CI/Platform owner Customer-focused support from IT Business Partners Mandatory skills* ·        JIRA DevOps resource ·        Technical JIRA support experience ·        Functional JIRA support experience ·        Level 2 system administration