Jira Devops Engineer

Full-time dedicated JIRA DevOps resource Technical JIRA support experience JIRA configuration (out of the box and learning to work with some customised applications) Level 2 system administration  Minor enhancements (functional, UX/UI) Where subject matter expertise or project-level work is required, they can escalate to our Level 3 contractors ServiceRocket  Functional JIRA support experience: Understanding the business context of IT problems Ability to work directly with non-IT customers by communicating clearly and effectively, managing expectation around timeline and priority Addressing root causes of issues Will work with and shadow with the current JIRA SME for rest of the year or until he is no longer available Will work within the IT guardrails, ensuring changes are managed and documented appropriately and the right people are involved for changes that impact the platform or user base Platform/product roadmap supported by CI/Platform owner Customer-focused support from IT Business Partners