Customer Service, Administration & Operations 1 Job no: 513212
Work type: Permanent Full Time
Location: NSW - Regional
Categories: Customer Service, Administration & Operations
About Us
JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups, specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi's Purpose is to 'Help People with Better ways to Live, Learn, Work and Play'. We aim to own the tech and entertainment space, grow our customer base, and support our people to deliver the highest quality service.
We have a supportive and inclusive team that embraces individuality and diversity. We are one of Australia's most iconic and trusted brands, with a rich history in the consumer retail industry. You will have exposure to ongoing training & development opportunities from day one. We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys Group. Did you know the JB team supports vulnerable communities by making donations to our Helping Hands workplace giving program? Every dollar our team donates, JB matches, and together we have donated more than $35m to our charity partners. We offer generous team member discounts across a range of products as well as a leading commission structure for sales positions. We offer flexibility, 12 weeks' paid parental leave, novated leasing, Employee Assistance Program, and more. About the role
As a Counter Specialist, you will contribute to the continued sales growth of the store through delivering excellent customer service while ensuring compliance with core policies and procedures, including:
Improving processes at the counter by ensuring systems are implemented and followed. Working collaboratively as part of a team to deliver a positive experience for both instore and online customers and effectively resolve customer complaints and queries. Training and supporting new counter team members in understanding all systems and processes. About you
Results-driven with a strong focus on delivering the best customer outcomes. Strong multi-tasking skills and a keen eye for detail will lead to your success in this role. Background in cash handling, including EFTPOS facilities (ideal but not essential). JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply!
Advertised: 16 Dec 2024 AUS Eastern Daylight Time
Applications close: 16 Jan 2025 AUS Eastern Daylight Time
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