Jb Hi-Fi - Counter Specialist

Customer Service, Administration & Operations 1 Job no: 510710
Work type: Permanent Full Time
Location: NSW - Metro
Categories: Customer Service, Administration & Operations
Advertised: 16 May 2024 AUS Eastern Standard Time
Applications close: 16 Jun 2024 AUS Eastern Standard Time
About Us JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups. Specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi's Purpose is to 'Help People with Better ways to Live, Learn, Work and Play'. We want to – own the tech and entertainment space, grow our customer base and support our people to be the best and deliver the highest quality service! This is at the heart of our business, and we want you to be a part of it!
We have a supportive and inclusive team that embraces individuality and diversityWe are one of Australia's most iconic and trusted brands, with a rich history in the consumer retail industryYou will have exposure to ongoing training & development opportunities from day oneWe offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys GroupDid you know the JB team support vulnerable communities by making donations to our Helping Hands workplace giving program. Every dollar our team donates, JB matches and together we have donated more than $35m to our charity partners to make a meaningful difference to the social and environmental issues that our people are passionate aboutWe offer generous team member discounts across a range of products as well as a leading commission structure for sales positionsWe offer flexibility, 12 weeks' paid parental leave, novated leasing, Employee Assistance Program and moreAbout the role As a Counter Specialist, you will have the opportunity to contribute to the continued sales growth of the store through delivering excellent customer service, while ensuring compliance to core policy and procedures, including:
Contributing to improving processes at the counter by ensuring systems are implemented and followedWorking collaboratively as part of a team in delivering a positive experience for both instore and online customers and effectively resolving customer complaints and queries as requiredTrain and support new counter team members in understanding all systems and processesAbout you Results-driven with a strong focus on delivering the best customer outcomesStrong multi-tasking skills, coupled with your keen eye for detail will see your success in this roleBackground in cash handling, including EFTPOS facilities (ideal, but not essential)JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply!
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