Management (Information & Communication Technology)Full timeSerco is a place where you can growJoin a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward. We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:Opportunities for professional growth and developmentSupportive work environment with trusted leadership that values diverse perspectivesAccess to cutting-edge technology and toolsOpportunity to drive change and make a difference.Long-term, secure employment with a global companyMake an impact at SercoWorking closely with the ICT Director, the ITSM Service & Assurance Manager is responsible for the leadership of Fiona Stanley Hospital's Information and Communications Technology (ICT) service management capabilities across the ITIL lifecycle by providing process ownership and ensuring use of the ITIL procedures across all support teams. In addition to the ITSM accountabilities, the Function provides Service reporting, Test Management capabilities, DR Assurance; ICT Risk Management facilitation; ICT monthly compliance facilitation against our obligations and KPIs. Finally, Product Owner of the BMC ITSM and ITM tool suite including leadership of the staff who operate and maintain the service.Serco is a place for you.We are looking for a dynamic and visionary leader who can step in and evaluate our current operations, identify areas for development, and drive substantial improvements by implementing best practices and fostering innovation. The right person will have the ability to uplift existing processes, optimize resources, and reposition the team for future success.To be successful in this role you'll have:Proven ability coaching and developing experienced professionals; especially leading a team through change and improvements.Excellent interpersonal skills for successful vendor management and senior stakeholder engagement.A humble yet driven leadership approach embracing a team-first mentality and thriving on collaboration.Capable of introducing fresh ideas and creative solutions, pushing boundaries and questioning traditional methods to drive meaningful change.ITIL based service delivery management and history with experience in budget submissions. Governance and risk management.If you are passionate about technology, leadership, and making a difference, we'd love to hear from you! As a fast-growing and successful global company, Serco's services span across the areas of justice, migration, defence, space, customer services, health, and urban mobility. In joining us, you'll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.Are you ready to do important work that really matters?At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges. We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.Impact a better future at Serco.Perks and benefits:Enjoy doing meaningful and vital work, a world of opportunity awaits, work with great people, access to Serco's Global Employee Networks, paid community service and Reservists leave, 24/7 Employee Assistance Program, Benefits@Serco, Serco Flex.
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