The Tasmanian State Service (TSS) is the largest employer in Tasmania, with over 28,000 employees providing services to the Tasmanian community at all levels, and within more than...As part of the Service Management Practice team, the ITSM Officer will:Coordinate and undertake a range of tasks to provide support for the implementation of service management initiatives, reporting on SLAs, and process management.Undertake specific projects, research, analysis, policy and process development, and client liaison and consultation activities.The Role:Implement and run service management processes including relevant reporting, providing advice and assistance on the development of service level agreements.As part of a team provide a range of IT support services to clients at agreed standards of service.In consultation with the Manager IT Service Management Practice, provide consultancy and documentation services for management, clients and external vendors, and facilitate the development of sound IT practices within the agency.Undertake specific projects and tasks within Health ICT required by the Manager IT Service Management Practice.Support ongoing improvement in the operations of Health ICT through business process analysis.Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.The team:Partake in work across a wide variety of technical and non-technical streamsOpportunities to work on projects that benefit the Agency statewideWork in a small, motivated and cohesive teamPosition FeaturesSome regular out of hours work or on call may be required to meet specific needs or deadlinesSome interstate and intrastate travel may be requiredDetails of AppointmentPermanent full time day worker position working 76 hours per fortnight, commencing as soon as possible.*notwithstanding hours may be negotiated with the successful applicantApplicants sh ou ld note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.Salary: $95,393 - $100,067 per annum. Our Employer 11% superannuation contribution is on top of this amount.Salary range is in accordance with Public Sector Unions Wages Agreement 2022Applicants should note the following criteria are desirable:Relevant IT industry experienceA degree or tertiary qualification in a relevant disciplineCurrent Driver's LicenseThe Head of the State Service has determined that the person nominated for this job is to satisfy a pre-employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:Conviction checks in the following areas:crimes of violencesex related offencesserious drug offencescrimes involving dishonestyDisciplinary action in previous employment check.How to ApplyApply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered.You will be prompted to complete a 1-2 page application outlining your experience, skills and knowledge as they relate to the attached Statement of Duties.Please note:We do not require a separate statement addressing the selection criteria.All attachments must be in Microsoft Word or PDF format.Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.Download the Statement of Duties and any Associated DocumentsWe encourage you to review the Applicant Guide, Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.The email account you provide when submitting job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.To update your email address (or contact number), log in to www.jobs.tas.gov.au and look for "Existing applicant login" where you can update your detailsThe Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.#J-18808-Ljbffr
