Consultants (Information & Communication Technology)Full timePermanent role.
PERTH BASED.
Onsite and WFHThe smart, career-focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole.
Together we form a highly motivated, customer-focused workforce.Are you a seasoned Change and Release Management professional looking for your next challenge?
NRI is seeking a skilled ITSM Change and Release Specialist to join our team in Perth, WA.
This role is pivotal in ensuring seamless change and release processes, minimising service disruptions, and maintaining operational stability in a dynamic IT environment.About the RoleAs the Change and Release Specialist, you will manage end-to-end change and release activities within ITSM environments, acting as the central point of communication for stakeholders.
You'll leverage your expertise to foster collaboration, identify improvement opportunities, and ensure adherence to established processes to achieve operational excellence.Key ResponsibilitiesCoordinate all aspects of change and release management to minimise risks and disruptions to IT services.Act as the primary communication hub, delivering timely updates to stakeholders, including IT teams, senior management, and business users.Develop and maintain strong relationships with stakeholders, ensuring effective collaboration and alignment.Collect, analyse, and present data to produce high-quality reports for senior stakeholders.Proactively identify and implement process improvements while managing multiple projects with minimal supervision.Ensure compliance with internal and external standards, focusing on quality and operational stability.Experience RequiredProven expertise in coordinating change and release management activities within ITSM environments.Strong organisational, analytical, and problem-solving skills.Demonstrated ability to adapt to shifting priorities and provide practical solutions.Self-starter with a commitment to delivering exceptional services.Skills and QualificationsITIL 4 certifications (ideally)Experience with ITSM tools like ServiceNow and release management platforms.Familiarity with agile and DevOps methodologies.Knowledge of deployment automation tools and CI/CD pipelines.Understanding of risk management and impact assessment in change and release contexts.WHAT'S IN IT FOR YOU?In exchange for your exceptional technical skills, customer-focused performance & out-of-the-box thinking you'll be rewarded with a career-changing experience only consulting can provide.Diverse and challenging project workFlexible public holiday benefits and option to purchase up to 2 additional weeks leave per yearTraining and development opportunitiesSalary sacrifice, motor and novated leasesCommitted health & wellbeing plan including Employee Assistance Program12 weeks paid parental leave, increasing to 20 weeks for 5+ years serviceCorporate partnershipsDIVERSITY & INCLUSIONWe celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs.
As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.
We value our collaborative culture and work together to support a variety of community organisations and social issues.
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