Consultants (Information & Communication Technology)Full timeAtturra is one of Australia's fastest growing ASX-listed advisory and IT solutions companies.The Managed Services area of Atturra's business offers leading Hybrid IT, Private Cloud and Connectivity services, and the team have decades of experience in the industry. This experience coupled with our people, makes us one of the most complete and leading "as a service" providers in the market.With over 900 employees working across Australia, New Zealand, Singapore and Hong Kong, Atturra works on some of the highest profile projects in Australia. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people's lives.Why you'll love working hereCulture of possibilityAt Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning and smart work practices.A strong set of company valuesOur culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.Valuable employee benefitsEmployee benefits, recognition, and wellbeing platformCareer growth via succession planning, internal promotions, and mentorship opportunitiesOngoing investment in professional development through industry and technology certifications and study assistanceMental health support through our Employee Assistance ProgramSupport for family and caring responsibilities, including paid parental leaveEmployee referral program, with monetary incentives offeredWhat you'll be doingWe are looking for an experienced Incident, Change, and Problem Analyst to join our team. In this vital position, you will support the effective management of IT incidents, changes, and problems in alignment with ITIL v4 processes to enhance service delivery. You will collaborate with the team to minimize the impact of Major Incidents through quick recovery, robust change control, and ongoing service improvements via problem management.Facilitate processes for Incident, Change, and Problem Management, ensuring timely resolution and root cause analysis.Coordinate with the team to identify, analyse, and resolve incidents to minimize impact on business operations.Support the teams change management processes, ensuring that changes are assessed, approved, and executed effectively.Assist in Post-Incident and Post-Change reviews to capture lessons learned and foster continuous improvement.Facilitate Problem Management processes, including root cause analysis, trend analysis, and problem resolution plans.Maintain clear communication with stakeholders, providing regular updates on the status of incidents, changes, and problems.Working ConditionsBased in Deakin, ACTPermanent full timeAustralian Citizen with Active NV1 Security ClearanceOn-call requirementWhat will make you successful in this role?Demonstrated experience in IT Incident, Change, and Problem Management.ITIL 4 certification Foundation.Background in IT services within the federal government sector is a plus.Excellent verbal and written communication skills.Strong analytical abilities.Familiarity with Root Cause Analysis techniques.Exposure to SIAM desirable.How to applyVisit our careers page to apply.Recruitment Agencies/Headhunters:We got this covered. Our Talent Acquisition team is managing our hiring needs and will reach out if we require additional support. Atturra only accepts referrals from agencies on our official supplier list via the Agency Portal. Agencies must go through our procurement process, have an approved fee agreement, and be invited by the Atturra Talent Acquisition team to participate in a specific job opening.Atturra is committed to addressing the digital skills gap and advocating for diversity and inclusion. We encourage applications from all individuals, regardless of Veteran or service status, gender, LGBTQI+ identity, ethnicity, religion, physical ability, or age.
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