Ith Icoserve | Head Of Customer Services Laboratory Solutions (Australia & New Zealand) | Melbourne

Your tasks and responsibilities: Ensure the efficient delivery of high-quality customer service, technical support, installation, maintenance, and training for our laboratory equipment and solutions. Manage the performance of the service team throughout ANZ with a focus on safety, wellbeing, process compliance and service excellence. Ensure effective resource planning, training, collaboration and utilisation throughout ANZ. Develop, monitor, and manage customer satisfaction, operational and financial targets for each service team throughout ANZ. Your experience and skills: Minimum of 5 years in a service management role, preferably within the laboratory, scientific equipment, or healthcare sector. Experience in managing and developing teams, with strong leadership, coaching, and mentoring skills. Excellent interpersonal skills with strong stakeholder management. Proven experience resolving conflict and complaints in a timely manner. Genuine interest and passion in providing the highest level of service. Strong financial and commercial acumen. Australian working rights are essential.
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