Other (Information & Communication Technology)
Full time
The ITAM Team Leader's primary purpose is to help the Operations Centre Team deliver efficient, secure, and reliable services to customers, with a focus on quality, process improvement, and supporting ITAM-related projects.
The roleLead day-to-day activities of Configuration, Hardware, and Software Asset Management processes.Track and ensure compliance with policies, escalating issues as necessary.Facilitate audits, approve changes, and review impacts to configuration management data.Engage with strategic projects to ensure CMS functionality aligns with project timelines.Manage and maintain IT asset data in repositories, ensuring accuracy and continuity.Collaborate with cross-functional teams (Business Application Owners, Service Catalogue Manager, Procurement).Monitor and report on process metrics, identifying areas for improvement.Provide quality customer service in a fast-paced environment.Contribute to team development through training, documentation, and knowledge sharing.Manage and deliver assigned projects, ensuring timely completion.What experience you'll bringExperience in high-paced environments with meticulous attention to detail.Strong background in IT Asset Management and Discovery Tools.Proven experience with CSDM implementation and maintenance.Skilled in reporting, documentation, and analysis.Organised, self-motivated, and focused on delivering value to the organisation.Strong audit defence, remediation, and negotiation skills.Ability to develop, implement, and evolve policies, processes, and procedures.Excellent communication, customer service, and negotiation skills.Customer service-oriented with a sense of urgency.Preferred:ServiceNow ITAM certification.CSDM certification.ITIL Foundation Certification.Tertiary qualifications in IT or a relevant field.Industry certifications.Knowledge of compliance and regulatory requirements (e.g., Australian Privacy Act, APRA guidelines, PCI-DSS).LocationToowong - Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.
The benefits of working at A&GBe rewarded: we recognise high performance and reward our people for their hard work through bonuses and other perks.Work flexibility: with options to work from home two days per week.Options for leave: life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.Grow with us: we've got learning and professional development opportunities to suit everyone.Give back: our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.Take care of yourself: your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.Celebrate the wins: we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.Save money: as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.About usAuto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
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