Edinburgh North SA 5113, Australia Req #78 Thursday, August 29, 2024 IT Technical Support Analyst About Ensign: Ensign Energy Services (Ensign) is a global enterprise and one of the world's leading land-based drilling and well servicing contractors that provides a unique edge in oilfield service.
We are defined by our inspired thinking; our innovative use of technology; our confident, dedicated, well-trained workforce; and our culture of achievement.
We are among the world's strongest, fastest-growing energy services companies.
Ensign is equipped with industry-leading technology and empowered by a culture of innovation and action.
Our employees across the globe are united in a commitment to service.
We can deliver safety and excellence to our customers where they need us, when they need us.
Summary: Reporting to the IT Technical Support Supervisor, the IT Technical Support Analyst position responds to support enquiries, assesses problems/issues with IT equipment and applications, along with helping to resolve issues for end users.
The right candidate will demonstrate strong customer service skills, have a proactive approach and be committed and eager to undertake on-the-job training as provided.
The individual will be able to establish and maintain relationships within the company's stakeholder groups and possess strong oral and written communication skills.
Responsibilities: Provide support for all users of the Ensign Energy network, which may include local and remote office locations as well as remote rig and FIFO field units.
Learn and master processes used by the service desk.
Support and promote Ensign I.
T.
policies. Develop insight into user acceptance of evolving computer systems and technologies.
Work under pressure, handling a wide variety of email and telephone requests in a busy and, at times, reactive environment.
Help identify and plan small infrastructure projects relating to networking, software upgrades, and technical advancement projects.
Maintain knowledge of new products and services.
Participate in on-call rotation, business migrations integrations, office moves, and network updates or upgrades.
Participate in customer service and technical knowledge training.
Build rapport with parties, supporting with troubleshooting and identifying solutions.
Experience and Qualifications Required: Completed or undertaking formal IT TAFE/Tertiary qualification.
Minimum 1 year experience in a Service Desk, Help Desk analyst role.
Experience in a customer service position.
Knowledge in computer and networking systems – Windows 10 and 11; Microsoft Office 365, Active Directory, Intune, Dynamics AX, Citrix, Commvault, and AV tools.
Ability to work independently and as a part of a team.
Ability to manage multiple tasks in an ever-changing environment.
Able to work with different client types to understand their needs, identify root causes of problems, and implement creative and pragmatic solutions.
Ability to develop rapport with various client groups and maintain strong working relationships built through collaboration and respect.
Strong and clear communication to support remote operations.
Location and Travel: This position is based in Ensign Energy's Australia Head Office, located in Adelaide's Northern suburbs, Edinburgh North.
Travel may occasionally be required across Australia at both office and field locations.
If you are interested, apply now for your chance to join the team and become part of Ensign's global operations.
Application Process: To be considered for this position, please submit an online application, including a cover letter addressing the key selection criteria (your skills and experience) and a current resume.
Ensign Australia Pty Ltd is an Equal Opportunity Employer.
Applicants must have working rights in Australia to be eligible to apply.
All qualified applicants will receive equal and fair consideration for employment.
We embrace the diversity of our people and flexible working arrangements to ensure our workforce is representative of the communities that we serve.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
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