All Jobs > IT Support Technician – Level 1Job Overview: Are you ready to turn IT support into a delightful experience? We're looking for a tech-savvy problem-solving IT Support Technician. This role isn't just about fixing computers; it's about making IT support an exciting adventure for our staff, customers, and colleagues. Your services are both internally and externally focused, helping your co-workers as well as our clients and partners.Key Responsibilities:Technical Wizardry: Perform IT magic to diagnose and resolve hardware and software issues with a smile.User Empowerment: Be the IT hero our staff, colleagues, and customers deserve! Empower them with knowledge and tricks to troubleshoot common tech problems independently.Jolly Jargon: Translate tech-speak into plain English. Explain IT concepts in a way that everyone can understand.Gadget Guru: Stay updated on the latest tech trends and gadgets. Share your excitement about the coolest tech toys with your colleagues.Epic Escalations: When things get too tricky, collaborate with your IT teammates to tackle challenges as a united team.Laughter is the Best Debugging: Maintain a sense of humor even when dealing with the most perplexing IT mysteries. Turn stressful moments into opportunities for a good chuckle.Qualifications:A passion for technology and a desire to make IT support enjoyable.Exceptional problem-solving skills.Strong interpersonal and communication skills to engage with colleagues of all tech backgrounds.A background in IT or relevant certifications.An infectious sense of humor and the ability to keep spirits high even during tech-related challenges.The willingness to explore new ways of making IT support a source of joy for everyone.Ability to lift 50 pounds and stand for prolonged periods.Ability to pass periodic drug testing, background checks, and obtain a U.S. Government Security Clearance.Our workplace is more than just a desk and a computer. It's a hub of creativity, collaboration, and innovation. Our customers are doing important work, often critical to National Security. We demand absolute professionalism and a reverence for our client's mission, and we encourage a positive, lighthearted atmosphere where laughter is welcomed and problem-solving is celebrated.As a Roving IT Support Technician, you'll have opportunities to grow within the organization while continuing to infuse fun into your work.Join us in redefining IT support, one smile and one resolved ticket at a time. If you're ready to embark on an adventure where tech and fun unite, apply today!About Active Security:We are a veteran-owned and veteran-operated small business providing end-to-end security solutions for Government, Military, and Enterprise customers across the country. We value our core principles and apply trust, commitment, teamwork, and accountability to every project. Our goal is to protect and empower our customers with thorough consultation, design, & planning, cutting-edge technology, seamless integration, training, and trusted service for a complete security solution.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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