The IT Support Specialist provides Level 2 and 3 computer and network support and customer service on IT issues, documenting and resolving them or escalating to third-party vendors when necessary. This role includes monitoring escalated issues, managing the system network and internet, including firewalls, switches and routers, managing the Azure environment from a system and network level, governance and administration of Office 365, telephony, and security systems.
Responsibilities Managing our 180 site network with Cisco Meraki and Velocloud technology. This involves the design, development and implementation of the required configurations to ensure network connectivity and security is in place. Managing and architecting complex Azure infrastructure solutions to ensure business needs are met. Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. Performing Level 3 Network troubleshooting tasks as escalated by the team. Replacing faulty network devices and hardware components as required. Maintaining and managing our Microsoft solution stack and Office 365 environments. Monitoring network performance to determine if adjustments need to be made. Working with our 2500 network users about solving existing system problems. Coordinating computer network access and use. Designing, configuring and testing networking software, computer hardware, and operating system software. Providing telephone, face to face and onsite technical support to users regarding IT issues. Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems. Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided. Ensuring all hardware/software fulfilment, installations and routine upgrades are implemented according to SLAs and to agreed expectations. Working on tasks as assigned by Team Leader. Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures. Ensuring technical queries not progressing are escalated to the appropriate Teams and Management according to established procedures. Contribute to improve Desktop Support and Service Delivery practices. Participating in ongoing team training. Maintain awareness, understanding and compliance with Company policies and procedures, including the completion of mandatory training. Perform other reasonable and relevant activities as requested from time to time to meet operational requirements. Selection Criteria Tertiary education and/or 3+ years of service desk experience Outstanding customer service skills, written, oral and in person A can-do attitude along with a willingness to go the extra mile Demonstrated experience in managing and supporting users, devices, applications and peripherals across Microsoft Active Directory and Windows environments Demonstrated experience in managing and supporting Microsoft Office 365 and business applications in a corporate environment Demonstrated experience with managing and supporting mobile, telephony, collaboration and audio visual technologies in a corporate environment Demonstrated experience managing networks, routing, firewalls (Cisco Meraki) Experience with IT service management applications and managing service requests, problem and change management processes Full, unrestricted driver's license and a car to travel to sites as required. How to Apply If you think you have the above qualities, are looking for a new challenge, and believe you have what it takes to drive a team to succeed consistently, please forward your resume, along with a cover letter, by clicking on the apply button below. Alternatively, you may email your application letter with resume to ****** and quote reference #3844709 in the email subject.
About Us KONNECTING is an Australian Skilled Migration & Recruitment Consultancy that sources candidates for niche roles. We are also a registered migration agency with the capability to process the Australian employer sponsored visa.
Additional Information TSS Sponsorship may be available to outstanding candidates Great and safe working environment Opportunity for career growth and advancement #J-18808-Ljbffr