IT Support Specialist Brisbane CBD, Brisbane, AustraliaAbout the roleReporting to the IT Manager, the IT Support Specialist will provide 1st and 2nd level frontline support and services for the client business – also expanding to Navitas' group ICT operations, and will be proactively involved in the support of the client's LAN, hardware, server and client operating systems and applications.This position is an IT Support Specialist within the Navitas UPA IT Team based at Griffith College Brisbane City Campus in the Brisbane CBD. This position will primarily be based at the specified home campus, but may be required to work at any Navitas facility and will involve some evening and weekend work and on-call support.The person we seek will ideally have the following:Demonstrated excellent customer service and effective communication skills, including telephone, written and face to face interactions.2+ years experience in a service desk or more complex IT environment with corporate 1st and 2nd technical support.2+ years experience with Microsoft 365, Active Directory, and SharePoint.1+ years experience with Linux CLI and AWS.Proven technical knowledge of PC operating systems including Windows, Linux and Apple OS, and familiarity with commonly used application packages.The ability to work autonomously, and work effectively on their own as well as in a team environment.Attention to accuracy and detail with strong organisational and analytical skills.Confidence interacting with a large range of internal and external stakeholders, such as key executives and staff.Comprehensive knowledge across a broad range of IT hardware and applications.Experience leading and facilitating information to a non-technical audience.Bachelor's degree or other equivalent tertiary qualifications; or an equivalent alternate combination of relevant knowledge, training and/or experience.Sound knowledge of IT Service Management concepts, preferably ITIL ITSM.Bespoke application support experience.Intune, SCCM and endpoint management experience.Relevant industry specific qualifications in Microsoft, ITIL, Cisco.Experience in interacting with international students.About usNavitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 70,000 aspirational students across our global network each year.University Partnerships Australasia is the largest Division in Navitas and has operations across Australia, New Zealand, Singapore, Sri Lanka, Dubai and Indonesia with potential expansion into other emerging markets.Diversity and InclusionNavitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups.How to applyPlease apply online to lodge your application successfully. Applications close on 16th Dec 2024, however we reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.Successful candidates will require full working rights in Australia and undergo a criminal record check.By submitting your application, you acknowledge and agree to Navitas' Privacy policy. Further information can be found at navitas.com/career.
#J-18808-Ljbffr