Radiology SA (RSA) is a long-standing, privately owned, Adelaide-based radiology practice, owned and operated by doctors for the medical community. With a long history in independent private radiology and public hospital contracts, the Practice currently has a significant footprint in the Adelaide metropolitan area, with both outpatient clinics and clinics within some of Adelaide's busiest Private Hospitals, as well as supplying on-site radiology reporting services to Lyell McEwin, Port Pirie, Cairns and Darwin hospitals.
As part of our continued growth and commitment to excellent service, we are seeking a s skilled IT Support Officer to join our IT team. Reporting to the IT Service Delivery Manager, the role will work as part of the IT Service Desk team to provide remote and on-site support to internal and external clients, ensuring the smooth operation of clinical and corporate ICT systems. Your responsibilities will include troubleshooting technical issues, managing software deployments, and providing support for critical clinical applications.
The role will see you responsible for:
• Providing remote and on-site IT support to users, addressing hardware, software, and network issues.
• Troubleshooting and resolving technical problems, escalating complex issues when needed.
• Managing and resolving service desk tickets, ensuring timely follow-up and communication with users.
• Providing application support for clinical and corporate systems, including RIS/PACS.
• Deploying software updates and applications using desktop management tools.
• Assist with the administration of Windows desktop and server environments.
• Ensure data security by supporting antivirus systems and adhering to security protocols.
• Participating in a rotating on-call roster for after-hours IT support.
This role is perfect for a tech-savvy and customer-focused IT professional who excels in a fast-paced and evolving environment. The successful candidate will be dedicated to maintaining the integrity of the IT systems and providing timely support to ensure the smooth operation of Radiology SA's clinical and corporate systems. To succeed in this role, you will need:
• Tertiary qualifications in Information Technology, Computer Science, or a related field ideally supported by relevant industry certifications (e.g., ITIL, Microsoft, CompTIA).
• Proficiency in Windows desktop and server environments, with a solid understanding of networking, Active Directory, and common office applications.
• Ability to diagnose and resolve a variety of technical issues, ensuring minimal downtime for users.
• A commitment to providing excellent support to both internal and external clients, with clear communication and customer service focus.
• Work effectively within the IT Service Desk team, supporting colleagues and sharing knowledge to resolve problems.
RSA offers its staff a professionally satisfying and rewarding working environment with benefits that include flexibility and access to our wellness program. If you are looking to be part of a motivated and highly engaged team and are committed to drive our customer service vision, then RSA will be a great place for you!
To submit an application please click the Apply button. Shortlisted candidates will be contacted to advance their applications, which may occur while the position is still advertised.
We thank you in advance for your interest.
