IT Support Officer Permanent Full Time Monday to Friday, 72.5 hours per fortnight, 9 day fortnight $81,192 - $86,349 per annum (LGIA Stream A Level 3) + Superannuation Location – Rockhampton Your new role Are you an IT professional with experience providing solutions to software, hardware and network related problems? Council is seeking a dynamic, customer focussed individual to join their Information Technology Services Team. Using your technical knowledge you will troubleshoot issues and provide exceptional service to all clients. You will work closely within a team environment and ensure Council's systems are implemented and maintained at all times. It is an ongoing condition of employment for this position to meet the necessary requirements to qualify for an Aviation Security Identity Card (ASIC) which includes Australian Citizenship and Police Background Checks (arranged by Council). What we are looking for Excellent communication skills and customer focused approach Team player who can work autonomously and always acts with accountability Positive and enthusiastic individual willing to assist others wherever possible to ensure the achievement of team/Council goals Ability to provide Level 1 IT Support, both in-person and through the IT ServiceDesk Call Centre Excellent time management, planning and organisational skills and ability to work independently Knowledge of Windows operating systems and applications What you'll get in return As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 900 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region. Supportive Work/Life Balance A large employer with a strong values driven culture A generous superannuation scheme – Up to 18% superannuation (conditions apply) Ongoing training and development opportunities Corporate membership discounts Payroll deductions and salary sacrifice options 17.5% annual leave loading Wages paid fortnightly Employee Assistance Program Fitness Passport and active social clubs What you need to do next To apply for this opportunity, please submit two documents: A 2-3 page Cover Letter addressing the Application Criteria below; Your Current resume. Application Criteria Tertiary qualification in Information Technology and/or relevant work experience and skills in an IT support / service desk environment. Knowledge and understanding of Windows domain Network support and administration, networking concepts, Microsoft Operating systems and Microsoft Office Applications. Good time management and organisation skills, the ability to effectively manage email queues, phone requests and on-site support while maintaining excellent customer service. Ability to develop professional working relationships with internal and external stakeholders including strong ability to negotiate positive outcomes for a large organisation. Please use Council's cover letter template and ensure you clearly label each Application Criteria in your cover letter. Click the 'Apply' button to complete your online application. Applications Close: Monday 13 May 2024 at Midnight (AEST)
