Position Overview:
We are transitioning IT in-house and are looking for team members to join us in answering help desk tickets, improving our IT services to our network of over 100 practice locations, and finding real solutions to end-user issues. As an IT Support Officer, you will predominantly work with level 1 and 2 tickets, and you will also assist with level 3 tickets with support from colleagues.
The role is based out of Drovers Medical Centre, Wanneroo WA. This position focuses on troubleshooting IT issues, assisting with the implementation of new systems, and providing strong internal customer service. The position requires after-hours support and travel to clinics as needed.
Key Responsibilities: Technical Support Across Levels 1, 2, and 3Network & Infrastructure SupportSystem Implementations & UpgradesOn-site and After-Hours SupportTechnical Expertise:Strong understanding of networking, infrastructure management, and troubleshooting across multiple platforms.Familiarity with medical IT systems (e.g., Medical Director) and health-related technologies.Knowledge of server environments (Windows Server, Linux), virtualization (VMware, Hyper-V), and cloud technologies (Azure, AWS).Problem-Solving:Ability to diagnose and resolve a wide range of IT issues from Level 1 through Level 3.Proactive approach to identifying and mitigating IT risks before they impact clinic operations.Ability to improve the performance of clinic teams through optimized IT and Best Practice Software usage.Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical staff.Strong interpersonal skills, with the ability to work closely with clinic staff and other IT team members.Flexibility & Adaptability:Willingness to work after hours and travel between clinic locations as required.Ability to work independently and take ownership of tasks in a dynamic, growing environment.Required Qualifications & Experience: Bachelor's degree in Information Technology, Computer Science, or a related field.5+ years of experience in IT support, with experience across Levels 1, 2, and 3 support.Experience with 3CX phone systems and Best Practice Software is highly desirable.Industry certifications such as CompTIA Network+, CCNA, MCSA, or equivalent are highly desirable.Proven experience with remote and on-site technical support, including after-hours availability.Valid driver's license and the ability to travel to various clinic locations.This position ensures a high level of IT support across multiple clinics, offering advanced technical expertise in 3CX phone systems, Best Practice Software, and comprehensive documentation to meet accreditation standards.
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