Our client, a mining organisation based in Perth, is looking for the next IT Support Officer to join them on a contract basis.Immediate Start required and this contract will run until end of February 2025.Candidate must hold a current PR visa or be an Australian citizen.The purpose of the IT Support Officer position is to provide frontline technical support to all personnel via any Helpdesk method of contact. The role will be a combination of support levels 1 & 2 including deskside support to staff located in various locations.The level of technical support required would cover multiple areas including: desktop and mobile devices, standard operating environments, business applications, and operational tools/software. This role will help the organisation achieve its objective to produce the highest quality and most cost-effective lithium in the world.Job ResponsibilitiesAnswering of the main IT Support phone contact numberLogging of incidents received over the phone or in personCompletion of all logged incidents and service requests assigned within agreed SLA targetsUpdating personnel of the incident and service request status or resolutionUpdating and closing of incidents within the Servicedesk systemConfiguring end user switches and devicesIdentification and escalation of appropriate incidents to Level 3 teamWorking on hardware or software rollouts assigned by senior team members or managementReimaging machines while keeping up with patch managementIdentifying areas of improvement for the IT Support TeamWorking on projects assigned by managementAvailability for afterhours support when scheduled (excluding any leave)Conducting visits to offices & site offices during rollouts/projects or audit visitsMaintaining asset inventory of all IT AssetsDocumenting frequently used applications or functions and processes for a public knowledgebaseEssential RequirementsProficient knowledge of desktop computing hardwareProficient knowledge of mobility technology (smartphones, tablets)Proficient knowledge of Windows desktop operating systemsProficient knowledge of Windows Domain and Active Directory user maintenanceProficient knowledge of Help Desk SystemsProficient knowledge of common business applications (Office, Adobe, SharePoint, SAP)Proficient knowledge of mobile devices and operating systems (Smartphones, Tablets)Proficient knowledge of Cloud platforms and applications (Office365, Azure, AWS)Knowledge of Endpoint management (SCCM, SCEM, Intune, AirWatch)Knowledge of Application install and managementLevel 1 and 2 IT Support: 5 years' experienceKnowledge of ITIL Foundation best practicesDesirable RequirementsUniversity Qualification, TAFE / Industry CertificationVendor or Industry Certifications
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