Full time, Continuing (permanent) opportunity $80,647 - $88,022 (G05) plus 17% Superannuation Great career development opportunity in the world of IT!
Job reference: 736986 Digital & Technology Solutions (DTS) Embark on an Exciting Tech Journey with Curtin University!
Are you passionate about technology, innovation, and driving change?
Join us as we celebrate the successful completion of our digital transformation!
Curtin University, a forward-thinking institution, is now leveraging major platforms like Amazon Web Services (AWS), Microsoft, and ServiceNow to deliver cutting-edge digital experiences for our students and staff.
If you enjoy technology, transformation, continual innovation, and change, we extend a warm invitation for you to join our forward-thinking team.
Be a driving force in our journey of evolution at Curtin University!
Your new role We are currently seeking an experienced IT Support Officer , with strong customer service skills to join our team.
If you have a can-do attitude and creative problem-solving skills, where you can solve a range of IT support solutions, we would love to hear from you.
Key duties and responsibilities include: Efficiently responding to all clients through telephone, email, instant message or in person.
Accurately recording all service requests and incident reports, including their resolutions in a timely manner using in service desk ITSM application suite.
Monitoring service requests and incident reports and escalating matters to the service team within DTS or elsewhere if required Utilizing support tools to conduct routine system administration tasks (e.g., installing software applications, creating email accounts, and increasing quotas) Setting up computers, printers, multifunction devices and/or audio-visual equipment and other ICT Infrastructure systems.
Delivering ICT induction for new clients and taking part in the development, maintenance, and distribution of client-focused training materials.
We are looking for someone with: Relevant qualifications and experience within IT Support Services.
Previous experience working with ServiceNow is highly desirable.
Demonstrated understanding of and previous experience in using a range of IT systems, software and equipment.
Prior experience with using remote desktop control software to undertake technical IT support tasks The ability to problem-solve, diagnose, trouble shoot and resolve IT problems experienced by end users over the telephone and/or in person Exceptional interpersonal and communication skills, with the ability to adjust technical language to tailor to the audience.
Work Requirements: Must have current work rights in Australia matching the tenure of the role.
Based in Perth, WA or have confirmed plans to relocate.
Relocation and sponsorship support are not available.
Ability to be rostered to work outside of normal office hours when required Ability to travel to other campus locations (metro and regional), when required.
A level of fitness commensurate with the position (walking distances and lifting equipment may be required).
Join us!
To apply, please provide your CV and a cover letter to allow us to assess your suitability for this role.
Applications close: Sunday 13th October 2024, 8:30am AWST.
About us We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research.
Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life.
Situated on Whadjuk Nyungar Country, our vibrant campus includes an art gallery, gym, childcare and medical centre, and endless food options including a supermarket.
We encourage applications from Aboriginal and Torres Strait Islander people, people of diverse gender, sex and sexuality, people with disability and people from culturally and linguistically diverse backgrounds.
For more information about our university, please visit www.curtin.edu.au What we offer Global Excellence: Curtin University proudly stands among the top one percent of global universities according to the ARWU 2023 rankings.
Adaptable Work Environment: While our primary office is located at our Bentley Campus, we understand the importance of flexibility in today's work environment.
Hybrid working arrangements are provided in accordance with business needs.
Salary Packaging: Enjoy the perks of a generous superannuation contribution (17%) and customisable salary packaging benefits through Paywise.
Competitive Leave Entitlements: Experience the added value of 17.5% Leave Loading, with the option to be paid out or taken as additional leave.
Benefit from Parental Leave (26 weeks for the primary caregiver), Annual Leave (20 days), Personal Leave (14 days), Curtin University Leave (2 days), Study Leave, and Community Service Leave.
Plus, access to Long Service Leave after 7 years of continuous service (65 days/13-week entitlement for full-time staff).
Career and Development Opportunities: In line with our Curtin 2030 Strategic Plan, Curtin is committed to providing an inspiring, rewarding, and meaningful experience for our staff -empowering them to lead, innovate and strive for excellence.
We provide staff with career and development opportunities, including access to various online and in-person training and info-sessions.
Health and Wellness: Our on-campus Medical Centre prioritises Curtin staff and students.
Join Curtin's Healthy Lifestyle Program, with up to 2 hours per week of paid time off to engage in University-approved healthy lifestyle activities.
Explore Curtin's wellbeing locations at https://tinyurl.com/mtyf3vad.
Applicants should note that prior to appointment, any offer of employment is subject to completion of National Police Records checks, and background, integrity, and reference checks to Curtin's satisfaction.
At Curtin, we are committed to being a Child Safe organisation and this position may also require you to have a current Working With Children Check.
Disclaimer Curtin reserves the right at its sole discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time.
We reserve the right to remove the advert earlier than the date on the advert.
If you have any queries in relation to this application process, please contact our careers team on 08 9266 9000 (option 3,1).
Please note we are not accepting applications from recruitment agencies at this time.
