It Support Officer

Great opportunity for a values-based not-for-profit organisation Your new company You will be joining a leading provider of information technology support services, serving a diverse range of clients across various sectors. The team is dedicated to delivering high-quality solutions and ensuring the smooth operation of IT systems. Your new role As an IT Support Officer, you will be responsible for providing expert-level client and service desk support, resolving complex technical issues, managing and optimising the IT asset inventory, offering strategic guidance and support for systems and application development and implementation, driving the documentation of procedures, processes, and system configurations, and collaborating with senior management on IT strategy and project planning. What you'll need to succeed A relevant tertiary qualification in Information Technology, or equivalent work experience Proven experience working in a similar role, preferably in a senior capacity. Strong knowledge of Windows operating systems, as well as Microsoft Office Suite. Experience with networking protocols, hardware, and troubleshooting techniques. Excellent communication and interpersonal skills, with the ability to communicate technical concepts effectively to non-technical users. Strong problem-solving abilities and attention to detail. IT certifications (e.g., CompTIA A, Network, Microsoft Certified IT Professional) are a plus. Work with Vulnerable People Card. What you'll get in return In return, you will receive a competitive salary with access to salary packaging options, extra leave benefits, and opportunities for career advancement. What you need to do now If you're interested in this role, click 'APPLY NOW' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 2846595