The Company A global automotive organisation is expanding IT operations in their Southeast/Bayside office.
A new opportunity has become available for an IT Support Officer to provide exceptional IT support to internal users.
The Role Reporting to the IT manager, the IT Support Officer is responsible for monitoring and maintenance of the organisation's IT systems and providing day-to-day IT support t to internal users within a collaborative, team-based environment.
Key responsibilities include: Support all desktop/laptop systems including issue logging, analysis, resolution and escalation when appropriate.
Daily monitoring of IT systems as directed.
Telecommunications and mobile device management and maintenance.
Project management of hardware and infrastructure rollouts and replacements.
Attend to 1 st and 2 nd Level support requests with escalation to 3 rd party providers where necessary.
Your Profile The ideal candidate will have tertiary qualifications in a computing discipline and/or substantial experience in IT support.
Experience in the following is essential: Strong experience in supporting Microsoft platforms.
Experience operating and delivering service desk services to enable effective and responsive user support to all staff.
Experience and knowledge of service and application delivery and support.
Hands-on experience or knowledge in standard computing hardware.
(hardware e.g.
routers/switches/multifunction devices/wireless devices) Working with Service Ticketing systems - Freshservice is an advantage Exposure to GWS and GCP environments.
Knowledge of Veeam Backup and Recovery software highly desirable.
Familiarity with IOS and Android technology.
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