About the Companyu&u is partnering with an award-winning law firm known for its excellence in providing corporate legal services across Australia. With a strong presence in Melbourne's CBD, this firm is recognised for its professional, yet approachable culture, and it's commitment to delivering exceptional service to its clients. If you're looking to be part of a supportive team within the legal space where your IT expertise will be highly valued, we'd love to hear from you!This is a full-time, 12-month fixed-term contract with a strong possibility of extension.About the RoleAs an IT Support Officer, you will be the primary point of contact for IT queries within the Melbourne office, providing crucial L1 and some L2 support. Your responsibilities will include onboarding and offboarding staff, managing Service Desk tickets, and delivering top-tier IT support to approximately 450 users across multiple locations, including Melbourne, Sydney, Adelaide, Brisbane, Perth and Hobart. Though the IT leadership is primarily based in Sydney, you'll work closely with your peers to ensure seamless IT operations across the firm.Skills & Experience:2+ years of experience in a Service Desk or IT Support role;1+ years' experience within a law firm or professional services environment;IT qualifications, with a strong preference for experience in legal settings;Solid experience with Microsoft Office Support and Office 365;Good working knowledge of Active Directory, Group Policy, and Exchange;Proficiency in iManage or similar document management systems;Experience with SCCM and Intune for re-imaging tasks;Excellent verbal and written communication skills with a client-focused service mentality; andStrong troubleshooting abilities to resolve technical issues swiftly and effectively. About the Companyu&u is partnering with an award-winning law firm known for its excellence in providing corporate legal services across Australia. With a strong presence in Melbourne's CBD, this firm is recognised for its professional, yet approachable culture, and it's commitment to delivering exceptional service to its clients. If you're looking to be part of a supportive team within the legal space where your IT expertise will be highly valued, we'd love to hear from you!This is a full-time, 12-month fixed-term contract with a strong possibility of extension.About the RoleAs an IT Support Officer, you will be the primary point of contact for IT queries within the Melbourne office, providing crucial L1 and some L2 support. Your responsibilities will include onboarding and offboarding staff, managing Service Desk tickets, and delivering top-tier IT support to approximately 450 users across multiple locations, including Melbourne, Sydney, Adelaide, Brisbane, Perth and Hobart. Though the IT leadership is primarily based in Sydney, you'll work closely with your peers to ensure seamless IT operations across the firm.Skills & Experience:2+ years of experience in a Service Desk or IT Support role;1+ years' experience within a law firm or professional services environment;IT qualifications, with a strong preference for experience in legal settings;Solid experience with Microsoft Office Support and Office 365;Good working knowledge of Active Directory, Group Policy, and Exchange;Proficiency in iManage or similar document management systems;Experience with SCCM and Intune for re-imaging tasks;Excellent verbal and written communication skills with a client-focused service mentality; andStrong troubleshooting abilities to resolve technical issues swiftly and effectively.About YouYou are a skilled IT professional with experience in helpdesk support, primarily at the L1 level with some exposure to L2 tasks. You have a strong understanding of the legal industry's unique IT needs and can provide efficient, high-quality support to legal professionals. Your proactive approach and sense of responsibility make you an asset in ensuring the smooth operation of the firm's IT services.How to ApplyFor more information or a confidential discussion please call Fabian Couturier at u&u on or reference number #38563.At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.Additionally, for a barrier-free and inclusive online experience, you can access u&u's opportunities using accessibility software Recite Me at submit your resume in Word format only. Opportunity Types: Promote local employment to your region, community or member organisation with a uWorkin Talent Community. Find out more . #J-18808-Ljbffr
