Barry Nilsson is an award-winning national law firm with a 60year history and more than 430 staff. We are known for our insurance &health and family law expertise, and for offering the highest standards ofindustry knowledge to provide our clients with service they can trust.
BN has been listed as an Employer of Choice in theAustralasian Lawyer Employer of Choice awards for the past five years. Ourpeople describe our culture as friendly, professional, flexible anddown-to-earth. In our most recent staff engagement survey 93% of respondentssaid that their manager is approachable, accessible and responsive and ourpeople felt that their manager genuinely cares about their wellbeing.
The Role An exciting opportunity has arisen for an experienced SupportOfficer to join our IT department,working from the Brisbane, Sydney or Melbourne CBD office on a 12 month fixed term contract. Our IT team are a tight-knitand friendly group and theyhave an excellent reputation for providing high quality service across thebusiness.
This role will involve providing up to second level ITsupport to all staff nationally, both in person and over the phone. Duties willinclude:
on-boarding new users and maintaining user accounts across all systems; conducting user induction/training workshops; assisting in the maintenance of the firm's intranet; deploying, maintaining and supporting desktop/laptop and tablet hardware, printers and mobile devices; managing, maintaining and troubleshooting issues related to dictation using BigHand; managing, maintaining and troubleshooting issues related to the firm's document management system, iManage; assisting with the setup of interstate video conferences; assisting with the maintenance and deployment of the firm's Standard Operating Environment; and escalating unresolved issues as necessary. The Applicant The ideal applicant will have:
a minimum of 3 years' experience in an IT support/Helpdesk role; relevant industry certifications; experience with client PC connectivity – patching, Ethernet, TCP/IP and VPN;
experience managing, maintaining and troubleshooting issues related to the document management system, iManage or equivalent software;
experience setting up and maintaining desktops, laptops, tablets, printers, scanners, computer peripherals and mobile devices;
experience managing, maintaining and troubleshooting issues related to dictation using BigHand or equivalent software; and
a strong service mentality and the ability to communicate effectively. Desirable but not essential:
experience working with Mitel IP telephony phone system; and
working in a Citrix and Windows remote desktop server manager environment. How to Apply
To make aconfidential application, please click 'Apply Now' or contact Lucia McIvor,People & Culture Officer.
Barry Nilsson is committed to beingan inclusive law firm that employs and retains the best and most diversetalent. We value diversity and foster aculture where our people are happy to come to work as their true selves feelingrespected, valued and supported. We welcome applications from Aboriginal andTorres Strait Islander peoples and from people of all backgrounds regardless ofgender identity, age, sexual orientation, disability or ethnicity.
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