This is an IT Support Level 1 (3 Month FTC) role with Valiant based in Surry Hills, New South Wales, Australia.
Role Seniority: A role for someone with underlying potential, good motivation, and ability to learn.
Typically no direct experience is required.
More about the IT Support Level 1 (3 Month FTC) role at Valiant: Assist IT Operations Team on research, planning, setup, and ongoing maintenance of technical services, in order to support Valiant's goals.
Provide technical support to both onsite and remote employees with respect to devices, tools, and services such as: Cloud-based software including Salesforce, Google, Slack, Atlassian etc.
Identity and access management services Windows OS, Mac OS, and i OS Networking (Wired & Wireless) and printing equipment Manage the procurement, setup, ongoing maintenance, and disposal of technical assets.
More specifically: Manage the internal IT support ticketing system and ensure SLAs are resolved in a timely manner Create and maintain all user accounts across the business Develop the IT internal technical knowledge base Maintain and configure both laptop and mobile fleets Collaborate with the Engineering team on the rollout of internally built services to employees Ensure all company data that is accessible by employees complies with Valiant's various security, compliance, and data sovereignty policies Work with the IT Operations Manager to ensure technology is implemented with Valiant's mission and objectives in mind Directly assist the management of strategic and tactical matters relating to IT operations and data security Provide strategic advice and guidance to the IT Operations Manager for IT operations and data security Benefits: Brand new pet-friendly office.
Bring your furry friend to work! Funded induction product training and ongoing coaching and support Ongoing training, development, and professional educational support.
Take your career to the next level and become the best version of yourself.
Inclusive, passionate, and supportive team.
Innovation thrives on diversity and so do we.
Weekly Friday drinks and monthly events.
Fun, open plan office space located in the heart of Surry Hills, steps away from cafes and restaurants.
Before we jump into the responsibilities of the role, no matter what you come in knowing, you'll be learning new things all the time and the Valiant team will be there to support your growth.
Please consider applying even if you don't meet 100% of what's outlined.
Key Responsibilities: System Maintenance Technical Support and Training Query Handling Key Strengths: Problem solving Service orientation Results orientation Why Valiant is partnering with Hatch on this role: Hatch exists to level the playing field for people as they discover a career that's right for them.
So when you apply, you have the chance to show more than just your resume.
A Final Note: This is a role with Valiant, not with Hatch.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.
To put it simply, Hatch is for everyone.
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