PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC.
PERSOLKELLY is seeking IT support (L1) experts to join their Local Council client based in Townsville.
Role : Start ASAP until Jan 2025; possibility of extension.
Location : Townsville
Your main duties and responsibilities will include:
Provide effective professional 1st level and some 2nd level IT support across Council by: managing all request types (incident, problem, requests) end-to-end following standard ITIL processes; providing technical troubleshooting and resolution of complex problems using investigative techniques; educating customers; and providing timely escalation where required / appropriate.
Ensure quality customer outcomes / relationships through the use of effective customer service principles and by promoting a customer centric mentality across Council.
Administer effective security management processes for system access in order to safeguard Council data and assets.
Ensure all incidents / requests are categorised / recorded efficiently and correctly and identify opportunities for business / process improvement based on re-occurring issues / trends / observations from incidents / requests captured.
What are we looking for?
At least 3 years' experience in a similar or related IT Service Desk role, with excellent knowledge of IT theory, practice and industry standards particularly relating to an IT Service Desk function.
Expert knowledge and or experience in: ITIL / principles, ServiceNow, Microsoft Windows and management tools; Windows Domain environments employing Microsoft Exchange and Active Directory Services; remote desktop tools; PC hardware and peripherals; software deployment technologies and products such as Microsoft SCCM; local and wide area networking technologies; VMWare infrastructure systems and management tools; Android and Apple mobile technology; and security related technologies.
HOW TO APPLY
If interested in this role please apply today or alternatively send your resume to Neema Mehra, ****** . Please note that due to the high volume of applicants only shortlisted candidates will be contacted.
Who are we
At PERSOLKELLY, our passion is - and always has been - putting you first.
We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.
We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
So it's over to you. If you would like to join our team, please APPLY now.
To learn more about working with PERSOLKELLY, we encourage you to visit our website.
Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.