It Support

Every business needs help with their tech when things go wrong. With your background and expertise in IT Support, this is where you'll step in with your knowledge as an IT Support Intern. At this fast-growing firm, with a large customer base around Australia, you will get hands-on experience during the IT Support Internship.
As the IT Support Intern, you will provide assistance and support to your clients to make sure all IT infrastructure and network systems run smoothly. Working alongside your L2 and L2 IT Support colleagues, you will be mentored and trained in areas such as Windows Server, Active Directory, ITIL, Virtualisation and Azure. If you are keen to gain employment in Information Technology, this IT Support Internship is the perfect way to start your career.


IT Support Internship Responsibilities: Maintaining your key client computer systems including hardware and software applications, with a focus on Microsoft ApplicationsTroubleshooting issues with Windows 10 and Office 365Ensure optimal performance across all IT systems so employees can maintain a high level of productivityProviding technical assistance with hardware and software to all end users in the workplaceLog bugs and enhancement requestsResolving IT Support issues via phone, in person, and electronicallyMaintaining the job ticket system and liaising with L2 support to escalate complex issues What will you learn during your IT Support Internship? How to resolve technical issues in a timely manner by taking initiative to diagnose major IT Support issuesUse customer service skills along with your technical expertise to deliver assistance to your colleagues and clientsHow to troubleshoot Office 365 and Windows 10 related problemsWindows Server Configuration and Active DirectoryVirtualization and providing network supportAccess to key technology including Microsoft Azure and AWS How to apply for the IT Support Internship?To be considered for the IT Support Internship, you need to be a member of the CSA Internship Academy. To learn more about doing an Internship and to book a free Career Counselling and Internships phone consultation, click the button below. Career Training, Mentoring & Internship Program Management fees apply to become a member of the CSA Internship Academy.
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