It Support Engineer

Position: IT & AV Support Technician
Location: St Leonards, Sydney NSW or Auckland, New Zealand
systemsGo is seeking an IT Support Technician to be part of a team based in St Leonards at our client's office. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills.
Responsibilities (but not limited):

Provide Level 2 and Level 3 desktop support at client's office
Provide helpdesk and remote support for IT and AV equipment
Complete project tasks as instructed by the client
Occasional after-hours work with appropriate compensation

Requirements:

Pro-active, customer focused, and comfortable dealing with end users directly
Able to describe issues clearly to end users and client management, and report on results effectively
2+ years experience in IT helpdesk role or technical support role
Comfortable working in a team
Microsoft MCP certification preferred
Experience with Microsoft 365, Windows 10 upgrade, IP phones, SharePoint, etc.
Experience with AV systems and providing meeting support
Experience with helpdesk ticketing systems including ServiceNow
Diploma/Degree in Computer Science/Information Technology is preferred but not essential

Additional:

Parking is available on site

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