As an IT Support Consultant, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT infrastructure. This role offers the opportunity to develop your technical skills while gaining hands-on experience in a dynamic and collaborative environment.Key Responsibilities:Provide first-line support to internal users, including troubleshooting hardware, software, and network-related issues.Respond to support requests via email, phone, or ticketing system in a timely and professional manner.Assist with setting up and configuring new user accounts, devices, and software applications.Perform regular maintenance and updates on computer systems, including patch management and software installations.Document support activities, resolutions, and best practices in the IT knowledge base.Assist with inventory management of hardware and software assets.Collaborate with senior IT staff to resolve complex issues and escalate when necessary.Participate in IT projects, such as system upgrades, deployments, and migrations.Provide training to end-users on basic IT systems and best practices.Key Skills & Qualifications:Technical Skills:Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and common office applications (Microsoft 365, Google Workspace).Familiarity with networking concepts (TCP/IP, DNS, DHCP).Knowledge of basic IT troubleshooting techniques.Familiarity with cloud-based systems and services (e.g., Google Drive, Microsoft OneDrive).Soft Skills:Strong problem-solving skills and attention to detail.Excellent communication skills, both written and verbal.Ability to work effectively as part of a team and independently.Strong customer service orientation with the ability to handle multiple requests in a fast-paced environment.A positive attitude and willingness to learn and grow within the IT field.
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