Head office - Christchurch, New Zealand, Perth
Vacancy title: IT Support - Australia Ref 36757
Department: Information Technology
Location: Head office - Christchurch, New Zealand, Perth
Employment type: Fixed term contract
Closing date: 12/12/2024
Brand: Mountain Warehouse
Hours: 37.5
Overview We are looking for an IT Support professional to join our established IT Support team. We have an exciting mix of skills and technologies, so this is a great opportunity to gain experience in a busy and growing retail environment.
The right person will gain exposure to Active Directory, Azure, Enactor EPOS system, Exchange, multiple IT Security applications, O365, PowerShell, WAN and LAN networking, Windows Server, and a variety of other pieces of software (both externally and internally developed). They will work with 3rd parties and be required to oversee and assist in preparing and setting up new stores across some of our international store estate.
This is envisaged as a role for someone creative, intelligent, and self-disciplined. Ideally, the person will be looking to step up from an entry level role, or to gain more retail experience. We are looking for a candidate who wants room to grow their skills and knowledge, a hunger to perform at a high level, and the opportunity to be exposed to advanced systems and progress as they gain experience.
What you'll be doing 1st and 2nd line telephone and email support to both shop staff and head office staffDiagnosis of a variety of Incidents, followed by instituting workarounds to get the problem solved in the short term, then resolving fully with long-term fixes (both within the Team and in conjunction with Development/Infrastructure)Logging all Incidents in our ticketing system, fully documenting the issue to help reduce repeated reportsTravel to new store openings to support our partners in setting upSupport new JoinersLicence and hardware assignmentInstall, maintain and support current and new future applicationsFollow, support and contribute to policies, processes, and proceduresPrioritising and managing several open cases and mini projects at one timeEnsure appropriate standards and procedures are always adhered toEscalation of Incidents and requests to relevant teams/departmentsBasic Active Directory/Exchange AdministrationBasic networking configuration and troubleshootingPatching, hot fixes and virus updatesAssisting our IT Support Analysts with a variety of escalationsAssisting our IT Support Technicians with Service Requests as the business requiresCommunicating with 3rd party suppliersWe'd love to meet someone with Experience in IT Support role of at least 2 yearsExperience working in a retail environmentCompetent with Microsoft Windows 10 and OfficeKnowledge in administering ADUC, Azure, Exchange, EPOS Systems, and BAU Windows UpdatesExcellent people skillsExcellent team working skillsClear and articulate telephone mannerStrong organisational skills and a logical approach to problem solvingCalm under pressureBased in Australia or New ZealandWhat's in it for you? Competitive salary and benefits packageHoliday allowance50% staff discount & 25% for family and friendsPension schemeIn 1997, we launched Mountain Warehouse to make the outdoors accessible to everyone by offering value for money product and exemplary customer service. The outdoor industry had become very jargon heavy and we wanted to create a brand that would cater to our mothers and our neighbour's kids as well as seasoned professionals who understood the technology. Our expansion since then has seen the brand grow and the product evolve, but the small family business that makes MW special has remained. Great product is at the heart of everything we do. As we expand internationally we employ a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our range through its paces. Welcome to our journey.
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