Leonardo.Ai, an Australian tech startup, is on a transformative mission to democratise design and ignite the world's creativity through our groundbreaking AI-powered platform. With over 20 million users worldwide and counting, we're just starting!
The Role: We seek an enthusiastic and proactive IT Support Associate to join our supportive and collaborative team. This is a fantastic opportunity for someone who wants to develop their career in IT, with hands-on experience across various tasks. You'll work closely with our experienced IT professionals, learning the ropes and contributing to meaningful projects. If you're passionate about technology, love solving problems, and enjoy helping people, we'd love to hear from you!
What You'll Do: Provide Friendly IT Support: Be the first point of contact for staff, offering patient and clear support for hardware, software, and network issues.
Collaborate with the IT Team: Work closely with experienced team members to escalate complex issues and learn from their expertise.
Assist with Setup & Maintenance: Help set up computers, printers, and peripherals while ensuring they're running smoothly for our staff.
Support Software Updates: Assist with installing, configuring, and updating software applications across the company.
Hands-On Network Assistance: Provide hands-on support for basic network maintenance tasks, such as cabling, setting up routers, and troubleshooting switches.
Learn System Administration: Perform system administration tasks with guidance, gaining valuable experience as you grow.
Collaborate Across Departments: Work with different teams to understand their IT needs and ensure they have the tools to succeed.
Create Helpful Documentation: Contribute to user guides and documentation to make things easier for everyone.
Stay Hands-On: Be willing to roll up your sleeves for various tasks, such as setting up hardware or helping keep the office organised.
Skills We Love: Basic IT Knowledge: Familiarity with computer hardware and software is a great starting point, but your willingness to learn is even more critical.
Strong Communication Skills: You enjoy working with people and can clearly, patiently, and supportively explain technical issues.
Problem-Solver with a Calm Approach: You're comfortable troubleshooting IT issues and remain professional and calm under pressure.
Quick Learner: Eager to learn new technologies and adapt quickly in a fast-paced environment.
Team Player: You thrive in a collaborative environment and are happy to help wherever needed, whether a technical issue or a general office task.
Independence & Initiative: You can work independently while following guidance and instructions.
Bonus Skills: Familiarity with Windows and macOS.
Experience with IT ticketing systems or help desk software.
IT certifications such as CompTIA A+ are a plus.
Previous experience in a customer service or client-facing role.
What We Offer: Supportive Learning Environment: A nurturing space where you can grow and develop your IT skills with mentorship from experienced professionals.
Diverse Experience: Exposure to various technologies and tasks to help you broaden your knowledge.
Mentorship & Growth: Regular guidance and support from a team of professionals who are invested in your career journey.
Opportunities for Advancement: We are committed to helping you advance in your career within the company.
Our Culture: Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued and empowered.
Flexible Work Environment: We understand the importance of work-life balance. Enjoy the flexibility to work remotely or from our vibrant offices.
Empowering Growth: Your development is our priority. We offer continuous learning opportunities and career growth tailored to your goals.
Impactful Work: Join us in shaping the future of AI. You'll work on innovative projects that have a meaningful impact.
What's in it for you? A range of benefits to set you up for every success in and outside of work. Here's a taste of what's on offer:
Impact the future of AI
Reward package including equity - we want our success to be yours too
Inclusive parental leave policy that supports all parents & carers with 18 weeks paid leave
An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
Flexible leave options that empower you to recharge and support you personally, including remote working abroad
Support with your professional development
Fun and engaging company events, both virtual and in-person.
Apply now and take the first step toward an exciting future in tech!
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