As an IT Helpdesk Apprentice, you will play a vital role in providing technical support and assistance to end-users within the organisation. You will work under the guidance and supervision of experienced IT professionals, learning and developing your skills in troubleshooting and resolving various technology-related issues. This position offers an excellent opportunity for individuals looking to start their career in the IT industry.
Typical duties with this role include:
Working on the helpdesk receiving telephone and email requests from clients as well as making call-backs Investigating and resolving faults and incidents with the IT systems we look after Providing remote support using our RMM (Remote Monitoring and Management) system Travelling to site to carry out support work where required across the South-East and occasionally London Monitoring backup systems and their status Responding to alerts and managing incidents, outages and our response Performing proactive maintenance and projects – or making recommendations Managing tickets and jobs, maintaining accurate notes, paperwork and documentation Installations and small projects Support and configuration of Hosted Telephone Systems (VoIP) You'd also work up to these duties as you progress:
Cloud, hosting and data centre operations Ticket escalations and more complex problems What training will the apprentice take and what qualification will the apprentice get at the end?
Apprenticeship - Level 3 Information Communications Technician Functional Skills in maths and English if required BCS Award in Coding and Logic BCS Award in Business Processes Microsoft Technology Associate Networking Fundamentals BCS Award in Mobile and Operating Systems BCS Award in Cloud Services What is the expected career progression after this apprenticeship?
Full-time employment is expected once the apprenticeship is complete. Further training opportunities with Higher Level Apprenticeships are also available.
Job Types: Full-time, Permanent, Apprenticeship
Schedule:
Mon - Fri 9-5:30 COVID-19 considerations:
The office space is COVID compliant.
Education:
GCSE or equivalent (required) Pay: £12,500.00-£18,000.00 per year
Work Location: In person
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