As an IT Helpdesk Apprentice, you will play a vital role in providing technical support and assistance to end-users within the organisation. You will work under the guidance and supervision of experienced IT professionals, learning and developing your skills in troubleshooting and resolving various technology-related issues. This position offers an excellent opportunity for individuals looking to start their career in the IT industry.Typical duties with this role include:Working on the helpdesk receiving telephone and email requests from clients as well as making call-backsInvestigating and resolving faults and incidents with the IT systems we look afterProviding remote support using our RMM (Remote Monitoring and Management) systemTravelling to site to carry out support work where required across the South-East and occasionally LondonMonitoring backup systems and their statusResponding to alerts and managing incidents, outages and our responsePerforming proactive maintenance and projects – or making recommendationsManaging tickets and jobs, maintaining accurate notes, paperwork and documentationInstallations and small projectsSupport and configuration of Hosted Telephone Systems (VoIP)You'd also work up to these duties as you progress:Cloud, hosting and data centre operationsTicket escalations and more complex problemsWhat training will the apprentice take and what qualification will the apprentice get at the end?Apprenticeship - Level 3 Information Communications TechnicianFunctional Skills in maths and English if requiredBCS Award in Coding and LogicBCS Award in Business ProcessesMicrosoft Technology Associate Networking FundamentalsBCS Award in Mobile and Operating SystemsBCS Award in Cloud ServicesWhat is the expected career progression after this apprenticeship?Full-time employment is expected once the apprenticeship is complete. Further training opportunities with Higher Level Apprenticeships are also available.Job Types: Full-time, Permanent, ApprenticeshipSchedule:Mon - Fri 9-5:30COVID-19 considerations:The office space is COVID compliant.Education:GCSE or equivalent (required)Pay: £12,500.00-£18,000.00 per yearWork Location: In person
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