We are offering an exciting role within our organisation where the successful candidate will work alongside IT professionals to support an interdisciplinary team of engineers and scientists, using innovative technologies to enable science at the facility.
Brief overview of the scheme STFC's incredibly diverse range of placements allow you to work alongside world leading engineers, scientists, and technicians in highly collaborative environments. Whichever you choose, you will become a critical member of the team in which you will be exposed to exciting projects and challenges from the start. You will be supported every step of the way by our dedicated Early Careers Development Team who will also ensure you benefit from a range of personal development opportunities.
STFC offers a benefits package crafted to provide an excellent work/life balance including 30 days' annual leave, 10.5 public and privilege days, Christmas closure and flexible working hours.
About the role and a summary of key duties & responsibilities The ideal candidate will need to be very comfortable using a computer and helping others with their computer and software. Specific training in tools required to do the role will be provided as necessary. You will have a proactive attitude to problem solving with a detailed and logical approach. You will be able to learn quickly, with the ability to work independently and within a dynamic and diverse team environment.
A day in the life of an IT Service Desk Analyst at STFC will involve: Delivering excellent customer service to our customers in person, by phone and email. Gathering, analysing and using information from multiple sources to resolve incidents and deal promptly with requests. Documenting and logging all contacts and actions into the Service Desk ticketing system and providing progress updates to customers regarding their issues Following customer issues through to completion to ensure resolution and customer satisfaction have been achieved. Creating and maintaining excellent customer-facing tools and documentation to provide a platform that allows customers to help themselves. Creating and maintaining internal process documentation that follows industry-standard best practices and helps provide a consistent service to all customers. Being prepared to think outside the box and find novel solutions to issues. Setting up the tools needed by the team to deliver and monitor its service. Working closely with other service desks and other IT professionals across STFC This placement will give you the opportunity to put into practice things you have experienced at university and give you brand-new skills and exposure to enterprise environments perhaps not learned at university.
To apply for this placement, we are looking for the following: Key - Shortlisting (S), at Interview (I) or both (S&I)
Essential: Currently enrolled on an undergraduate degree course and returning to university/studies to complete your undergraduate degree following the placement (S) Are required or have requested to take an industrial placement year (S) Have the right to live and work in the UK for the duration of the placement (S) Able to commence employment in summer 2025 (S) A proactive approach to finding solutions, including the ability to ask appropriate questions to get sufficient information, and the ability to analyse evidence and data (S&I) The ability to work effectively with minimal direction, prioritising tasks, and deliver results with a high degree of attention to detail (S&I) Desirable : A good understanding of common technologies used in a desktop user environment (S&I) Excellent communication skills, with the ability to deal calmly, positively, and professionally in all situations (S&I) The willingness to learn new skills, both technical and non-technical (S&I) Part of our application process involves submitting your CV and a cover letter. Your cover letter should address your suitability for the opportunity based how you meet each essential criteria stated in this advert. Please note that we hold the right to close this vacancy early if a sufficient number of applications have been received.
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