Apply now Job no: 493481
Work type: Contractor Full Time
Location: Sydney (CBD)
Categories: Technology, Legal Practice
About us Meridian Lawyers is a dynamic and innovative law firm with offices in Sydney, Melbourne, Newcastle, Brisbane, Perth and Canberra. Clients look to our experienced and award-winning team for advice in Insurance, Corporate & Commercial, Workplace Relations & Safety, Commercial Litigation & Dispute Resolution, Property and Health Law.
We are known for providing exceptional quality legal advice that is both strategic and practical. It is this blend of technical expertise and the personal relationships we have with our clients that sets us apart from our competitors.
About the role As an IT Support Analyst, you will work within a close-knit team to provide professional IT support services to internal clients based across our six offices in a timely and friendly manner. This is a pivotal support role with varied workload, managing competing priorities and competing deadlines.
This 3 month contract role with potential for extension will suit someone who is proactive, independent, thrives on being busy and works with a sense of urgency. You will have a passion for continuous improvement, have had experience with various IT Support scenarios and prioritise providing an exceptional experience to both our employees and clients.
Key duties and responsibilities
Monitoring and responding to alerts for change in service status report (availability, downtime, error reporting)Ensuring all server and client patching is completedEnsuring maintenance tasks are completed on all systemsProviding frontline support for all applications, hardware and services provided to the firmAssisting in the upgrade of Server ApplicationsProvisioning of corporate applications to Personal Devices (BYOD)Managing user accounts of all Application or Security Management Systems as defined by the Service CatalogueAccess rights managementManaging email distribution/security groupsManaging user onboarding and offboardingConfiguring MS Office, iManage, Finance and other applicationsAssisting in office re-locationsEnsuring meeting room systems are functioning optimallyAssisting with non-technical issues where required by the firmEducation & Experience
Completion of IT related degree or relevant experienceAt least 3 – 4 years prior experience in an IT Support role, preferably in the legal or professional services industrySkills & Abilities
Experience in the operations of a law firmHigh level of experience in supporting and using Microsoft Office products such as Outlook, Word, Excel and TeamsExperience in iManage Work 10 Client and Server SupportExperience in Aderant Expert 8.0 and above – Client and Server SupportExperience in Azure AD deployment and managementExperience with Azure MFA or similarExperience with Microsoft Intune or similarExperience in developing training manuals and programsExperience in implementing and managing online training solutionsAbility to build and maintain strong working relationshipsAbility to identify and prioritise workloadsAble to review technical information and articulate in clear, concise languageAbility to work collaboratively and communicate effectively with peersPersonal Qualities
Is an active team player and seeks to build relationships with peers and team membersDemonstrates a can do attitude and a willingness to help othersContributes ideas, opinions and suggestion in team discussionsConsistently delivers excellent client serviceShows enthusiasm and responsiveness to internal clientsLooks for new ways to improve ways of workingDemonstrates a professional and courteous attitude to clients and internal stakeholdersAdvertised: 26 Apr 2024 AUS Eastern Standard Time
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