The position serves as an Information Technology (IT) Specialist for the Information Technology Operations Center Unit, Customer Care and Support Office, Deputy CIO for Enterprise Services, Bureau of Diplomatic Technology (DT/ES/CCS/ITOC).
The incumbent serves as the primary point of contact for enterprise incidents, crisis events, and changes for the Department during an assigned shift.
Applicants must meet all the required qualification requirements described below by the closing date of this announcement.
NOTE:
Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.
Time-In-Grade Requirements:
Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.
Applicants applying for the GS-13 grade level must meet the following requirements:
Attention to Detail:
Coordinates support of the Department of State Enterprise-wide systems and services associated with networking, voice services, security operations, email and related collaboration tools, and Enterprise mobility and messaging.
Customer Service:
Interfaces, coordinates, and resolves issues with multiple government managers and worldwide embassies and posts.
Oral Communication:
Serves as a point of contact with Department bureaus and other organizations for important network and systems issues.
Problem Solving:
Ensures that all outages and issues are reported in an accurate and timely fashion.
AND
Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills, and abilities to perform the duties of the position.
Qualifying specialized experience must demonstrate the following:
Experience providing programmatic and technical guidance to other personnel as needed;
Experience conducting data analysis independently and in coordination with IT service areas to quickly identify system and service issues;
Experience developing or updating written procedures related to IT service activities;
Experience identifying and recommending solutions to improve customer service within the unit.
NOTE:
In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
There is no substitute of education for specialized experience for the GS-13 position.
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