DHL Express Australia has an exciting opportunity for an IT Service Operations Engineer position located in Brisbane George Street to join the IT department!
HOW DO WE RECOGNISE YOU? $200 yearly health and well-being allowance$500 yearly international travel allowanceVehicle allowance included in salary packageNovated Lease Program availablePaid parental leave (continuation of superannuation payments)Inclusive culture with employee-led diversity groupsEAP for you and your immediate familyWHAT WILL YOU BE DOING? Overview:
As a Local IT Service Operations Engineer, you'll be the primary point of contact for onsite internal IT support across Australia, delivering critical support where service desk capabilities end, or physical intervention is required. This includes supporting infrastructure and systems for all Australian States and participating in an on-call roster.
Key Responsibilities: Support end-user computing devices, industrial handheld scanners & print servicesAssist in the support of automated sorting systemsConduct on-site visits to rectify hardware or software issuesAddress escalated IT issues, troubleshoot, and provide physical support at your location, resolving issues the service desk cannot address remotelyActively contribute to projects, from implementation to support, and create and maintain process documentationSupport the stability of network infrastructure, performing necessary after-hours changes and responding to system alertsEnsure VIP service for key stakeholders and provide timely, proactive updates on incidents or changesThis is a full-time position working 38 hours per weekThis role may require work to be performed out-of-business hours and in response to project requirements.WHAT CAN YOU BRING? Key Requirements: Strong communication and interpersonal skillsDemonstrated critical thinking and problem-solving abilities3+ years' experience in an Infrastructure Technical Support RoleCompTIA A+ (220-1101 & 220-1102) (Preferred)ITIL Certification (Required)Professional Working Proficiency in English (IELTS 7 or above; B2/C1 CEFR or above)Ability to manage time & resources effectivelyA valid and current Australian driver's license as travel between sites is requiredSUPPORTING A DIVERSE WORKFORCE
DHL Express is an equal opportunity employer committed to fostering a diverse and inclusive culture. We do not discriminate on the basis of race, colour, sex, sexual orientation, age, physical or mental disability, marital status, family or carer's responsibilities, pregnancy, religion, political opinion, national extraction or social origin. Accordingly, we encourage applications from people of diverse backgrounds.
If you do require a reasonable adjustment during the recruitment process, please contact us via email on ******. CONNECTING PEOPLE. IMPROVING LIVES. #J-18808-Ljbffr