As we open more stores, strengthen our online presence and continue to enable our customers to look and feel their best, we have an exciting newly created opportunity for a IT Service Engineer to join our growing IT team.
The role you could play Reporting to the Technology Delivery Manager, you will support the delivery of new technology/hardware into our many retail stores, support centers and distribution centers across Australia and New Zealand.
As MECCA continues to grow and expand its store presence, you will manage new store rollouts from planning the requirements, liaising with vendors, and traveling interstate to ensure a smooth installation. You will also have the opportunity to work alongside our events team, managing their technical requirements for events and pop-up stores. As we expand our Support Center campus in Richmond, you will be part of the team that builds, delivers and maintains state-of-the-art technology offerings within the spaces. To help support our team and the Service Desk team, you will be responsible for the creation and upkeep of documentation, asset management, and driving process improvements.
We've recently embarked on a technology transformation, and as a result, you'll have the opportunity to be involved in transformation projects with exposure to some of the latest technologies in the market. You will gain the tech exposure and experience that will set you up for your career as you get to work with systems such as Microsoft Entra, AWS/Cloud migration, and SCCM across new store rollout and support center projects.
What you will bring We are looking for a passionate individual with strong prioritization and planning skills. Someone who can adapt and work simultaneously on projects, duties, and tasks to guarantee timely resolution for the business and a positive customer experience. You will have the ability to work with Services Desk, Retail Stores, and other departments to fulfill their needs and have experience managing external vendors. As a jack of all trades, you will be inquisitive, eager to ask questions as well as communicate your concerns.
You will also be able to demonstrate:
Experience and knowledge of Microsoft operating systems including Windows Server and DesktopKnowledge of point-of-sale (POS) hardware and softwareKnowledge of MAC/IOS systems will be highly regardedProblem-solving, analytics, and reporting skillsThe ability to cope with ambiguityProactive approach to working autonomouslyThe ability to effectively communicate relevant issues and findings to the businessWhilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn't be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions-focused, innovative, collaborative, and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
Professional development programs and first-class digitized learning offeringHealth and well-being initiativesReward and recognition programsAccess to bonus and incentive programsQuarterly product allowanceUnlimited 40% discountThere are also many other ways in which you'll be made to feel part of the MECCA story as we love to celebrate, surprise, and delight our team along the way.
Since our very first day in 1997, our purpose has been to enable our customers to look and feel their best by offering them the world's best line-up of beauty and skin-care brands, coupled with exceptional service. Fast forward to today, and we have almost 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day.
Our ongoing growth is fueled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre, or one of our Distribution Centres, you will be an integral part of the MECCA family.
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