It Service Desk Analyst Level 2

This is a full-time role and a wonderful role to immerse yourself in our Technology Department, joining a supportive and knowledgeable team. This role is an excellent opportunity for someone who is passionate, has a strong willingness to learn and is looking to developer their career in IT Operations. The primary purpose of the role is to provide second tier service desk support and managing technical support.
About the Opportunity Provide excellent customer care to our staff. Be a point of contact for all Michael Hill employees seeking SAAS assistance over the phone and via a Fresh Desk Ticketing Environment. Talk customers through problem-solving processes and escalating issues where required. Provide a level of technical support by remote trouble shooting by using diagnostic techniques and asking pertinent questions. More About You Excellent Customer Service Skills - the willingness to help our customers. Positive Attitude. Calm Demeanour - able to calmly assist our customers who are generally in stressful situations. Agile/Adaptable – able to quickly adapt new processes and changes in IT systems. Qualifications/Requirements Experience supporting hardware with Windows and MAC Operating Systems (preferred). ITIL foundation certified (preferred). 2+ year's experience in IT Service Desk/ Helpdesk role At Michael Hill we offer: A supportive, diverse and inclusive team. An environment of trust and empowerment. Opportunities for further growth within the business. Take Your Step to Brilliance – Apply Now.
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